FF Inc
Base pay range
$50,000.00/yr - $65,000.00/yr
Customer Service Representative Location:
Austin, TX
Employment Type:
Full-Time
About The Position We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and escalate issues when needed
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow-up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem-solving and empathy
Basic computer and data-entry skills
Strong time-management and reliability — consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full-time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team-oriented environment
Who Thrives In This Role This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: crm proficiency, sales, technology navigation, crm navigation, solution-oriented demeanor, troubleshooting, team collaboration, organizational skills, excellent communication skills, crm software, tech-savvy, relationship building, sales orientation, email communication, collaborative teamwork, sales skills, problem-solving, customer relationship management (crm), product knowledge, customer service skills, persuasion, ownership, customer interaction, organization, adaptability, communication, teamwork, persuasive conversation, crm systems, basic computer skills, calm demeanor, customer, tech-savviness, customer relationship management, listening skills, relationship-building, customer service, interpersonal skills, communication skills, organizing operations, listening, email, time management, computer proficiency, problem-solving skills, basic, computer skills, persuasive conversations, active listening, basic computer proficiency, customer engagement, collaboration, technical troubleshooting
#J-18808-Ljbffr
Customer Service Representative Location:
Austin, TX
Employment Type:
Full-Time
About The Position We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and escalate issues when needed
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow-up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem-solving and empathy
Basic computer and data-entry skills
Strong time-management and reliability — consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full-time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team-oriented environment
Who Thrives In This Role This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: crm proficiency, sales, technology navigation, crm navigation, solution-oriented demeanor, troubleshooting, team collaboration, organizational skills, excellent communication skills, crm software, tech-savvy, relationship building, sales orientation, email communication, collaborative teamwork, sales skills, problem-solving, customer relationship management (crm), product knowledge, customer service skills, persuasion, ownership, customer interaction, organization, adaptability, communication, teamwork, persuasive conversation, crm systems, basic computer skills, calm demeanor, customer, tech-savviness, customer relationship management, listening skills, relationship-building, customer service, interpersonal skills, communication skills, organizing operations, listening, email, time management, computer proficiency, problem-solving skills, basic, computer skills, persuasive conversations, active listening, basic computer proficiency, customer engagement, collaboration, technical troubleshooting
#J-18808-Ljbffr