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West Point City

Customer Service Representative

West Point City, West Point, Utah, United States

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A part-time position with PAID LEAVE ACCRUAL and RETIREMENT BENEFITS and FRIDAYS OFF ?! Yes, it is true!!

West Point City is looking for someone with a positive attitude , one that is eager to help others , commits themselves to their work, focuses on details , and someone who wants to enjoy going to work every day because they are a part of an awesome team!

If you are someone with excellent customer service skills, enjoys working with people, can sufficiently work a computer, are teachable, and have the desire to like where you work, WE want to work with YOU !

Part-Time

(20 hrs./week average) HOURS: MON – THURS- 12:30pm – 5:30-pm

HIRING RANGE*:$17.45 - $20.94/hr

Full Position Pay Range $17.45. – $24.43 (*Starting pay will be within Hiring Range)

CLOSING DATE:

Open Until Filled

1st Application Review Deadline: January 23, 2026

All Applications received by or on January 23, 2026 will be included in the first review. Applications received after this date will be reviewed on an as-needed basis.

Responsibilities General Duties This is a part-time, non-exempt position working under the general direction and supervision of the Administrative Services Director.This position greets the public as they call or walk-in to City Hall and acts as the frontline representative of the public’s interaction with West Point.

As such, position is responsible for exemplifying the City’s goal and purpose of serving the public to the best of our ability, and charged with creating a positive, helpful, and purposeful experience with each interaction .Responsible for performing a variety of clerical, secretarial and administrative support for department. Answers incoming phone calls; provides assistance to the public; processes data, documents and reports; and other duties as assigned.

General Essential Functions

Greet walk-in customers and telephone callers with an enthusiastic and helpful attitude

Provides assistance to citizens by telephone, in-person, or email, and when necessary, directs citizens to appropriate department

Understand, interpret, and explain City policies, procedures, rules, and regulations

Accurately process utility payments and payments for building permits, applications, reservations, etc. as needed

Input work orders for the Public Works Department

Assist with processing park reservations and event applications

Establish and maintain filing systems for proper control of department records as needed

Prepare routine correspondence and supporting documentation

Perform other duties as assigned

Qualifications General Qualifications Required

Education and Experience:

Graduation from high school or GED

AND

Two (2) years of working experience in an office setting

Positive work attitude with excellent customer service skills; enthusiastic, confident, outgoing, helpful and committed!

Skilled in the use of a computer and its various programs.

Ability to effectively communicate both orally and in written form in a manner that demonstrates sensitivity, tact, and professionalism

Ability to meet deadlines, multi-task, and stay organized

Reliability and good attendance

Preferred

College courses in English, math, and/or business writing

Work experience with the organization, functions, policies, rules, and regulations of local government

Additional Information TO APPLY A West Point City Employment Application must be submitted to be considered. Additional documents should be attached to and submitted with the Employment Application.

The Employment Application and complete Job Posting is available at www.westpointcityutah.gov/employment

You may submit your Application via

Email: hr@westpointutah.gov

Mail: Human Resources, West Point City Hall 3200 W 300 N, West Point, UT 84015

In-person at City Hall

In the dropbox located in the northeast corner of City Hall parking lot.

****Disclaimer:

The above statements describe the general nature, level, and type of work performed by this position and are not intended to be an exhaustive list of all responsibilities, demands, & skills required. The City reserves the right to add, delete, or modify any and/or all provisions of the position as needed without notice.

****Equal Opportunity Employer****

Reasonable accommodations will be provided for any applicant during the selection process.If you have any special needs please call 801.776.0970.West Point City does not discriminate on the basis of race, color, national origin, age, sex, religion, or disability in employment of the provision of services.

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