TalentBridge
Title: Customer service Representative
Location:
Wilmington, MA (Onsite)
Duration:
6 Months Contract (With Higher Possibilities of extension or Conversin)
Max Pay:
$21.00/hr on W2
Shift Details:
We have a big need for afternoon CSR's. The details of shifts will be talked about during the interview based on what is needed
Manager Comments on Role:
This will be a temp to hire role. At the end of your assignment we will evaluate the individual.
Job Description As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.
What your day-to-day will look like:
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Process changes or cancellations to delivery orders
What you’ll need to excel: At a minimum, you’ll need:
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It’d be great if you also have:
High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Spanish Speaking
#J-18808-Ljbffr
Location:
Wilmington, MA (Onsite)
Duration:
6 Months Contract (With Higher Possibilities of extension or Conversin)
Max Pay:
$21.00/hr on W2
Shift Details:
We have a big need for afternoon CSR's. The details of shifts will be talked about during the interview based on what is needed
Manager Comments on Role:
This will be a temp to hire role. At the end of your assignment we will evaluate the individual.
Job Description As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.
What your day-to-day will look like:
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Process changes or cancellations to delivery orders
What you’ll need to excel: At a minimum, you’ll need:
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It’d be great if you also have:
High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Spanish Speaking
#J-18808-Ljbffr