Wpitam
Company:
Helvetica Health Care
Location:
[ Remote ]
Employment Type:
[Full-Time / Part-Time]
About Helvetica Health Care Helvetica Health Care is dedicated to delivering compassionate, high-quality healthcare services while prioritizing patient experience, trust, and efficiency. We believe excellent customer service is a critical part of patient care.
Job Summary The Customer Service Representative serves as the first point of contact for patients, families, and partners. This role is responsible for providing accurate information, resolving concerns, scheduling services, and ensuring a positive experience aligned with Helvetica Health Care’s standards of care and professionalism.
Key Responsibilities
Respond to patient inquiries via phone, email, and in person in a courteous and timely manner
Schedule appointments, verify patient information, and update records accurately
Assist patients with general questions regarding services, billing, and policies
Resolve complaints or concerns with empathy and professionalism, escalating when necessary
Maintain confidentiality and comply with HIPAA and company policies
Coordinate with clinical and administrative teams to ensure smooth service delivery
Document interactions and follow up to ensure resolution
Support administrative tasks as needed
Qualifications
High school diploma or equivalent (Associate’s degree preferred)
Previous customer service experience required; healthcare experience preferred
Strong communication and interpersonal skills
Ability to handle sensitive information with discretion
Proficiency in basic computer applications and customer management systems
Strong problem‑solving skills and attention to detail
Skills & Competencies
Empathy and patience
Active listening
Multitasking in a fast‑paced environment
Conflict resolution
Team collaboration
What We Offer
Competitive compensation
Health, dental, and vision benefits
Paid time off and holidays
Supportive team environment
Opportunities for growth and professional development
How to Apply Interested candidates are encouraged to submit their resume and application to [cassidymorris350@yahoo.com].
#J-18808-Ljbffr
Helvetica Health Care
Location:
[ Remote ]
Employment Type:
[Full-Time / Part-Time]
About Helvetica Health Care Helvetica Health Care is dedicated to delivering compassionate, high-quality healthcare services while prioritizing patient experience, trust, and efficiency. We believe excellent customer service is a critical part of patient care.
Job Summary The Customer Service Representative serves as the first point of contact for patients, families, and partners. This role is responsible for providing accurate information, resolving concerns, scheduling services, and ensuring a positive experience aligned with Helvetica Health Care’s standards of care and professionalism.
Key Responsibilities
Respond to patient inquiries via phone, email, and in person in a courteous and timely manner
Schedule appointments, verify patient information, and update records accurately
Assist patients with general questions regarding services, billing, and policies
Resolve complaints or concerns with empathy and professionalism, escalating when necessary
Maintain confidentiality and comply with HIPAA and company policies
Coordinate with clinical and administrative teams to ensure smooth service delivery
Document interactions and follow up to ensure resolution
Support administrative tasks as needed
Qualifications
High school diploma or equivalent (Associate’s degree preferred)
Previous customer service experience required; healthcare experience preferred
Strong communication and interpersonal skills
Ability to handle sensitive information with discretion
Proficiency in basic computer applications and customer management systems
Strong problem‑solving skills and attention to detail
Skills & Competencies
Empathy and patience
Active listening
Multitasking in a fast‑paced environment
Conflict resolution
Team collaboration
What We Offer
Competitive compensation
Health, dental, and vision benefits
Paid time off and holidays
Supportive team environment
Opportunities for growth and professional development
How to Apply Interested candidates are encouraged to submit their resume and application to [cassidymorris350@yahoo.com].
#J-18808-Ljbffr