Concentrix
Lead Genesys Cloud CX Architect for CX Strategy
Concentrix, Baton Rouge, Louisiana, us, 70873
A leading global solutions firm is seeking a Genesys Cloud CX Business Practice Architect to lead technical product initiatives and deliver strategic consulting in a remote-first environment. The ideal candidate has over 7 years of experience in technology solutions and deep knowledge of Genesys Cloud CX. Responsibilities include guiding solution design, developing technical proofs of concept, and providing product expertise to enhance customer experience. A Bachelor's degree in a relevant field is required, and candidates must be located in either the Central or Eastern Time Zone.
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