YNCU
Member Service Representative
Location:
Stratford and Mitchell, NJ
Schedule:
Part‑time
Pay:
$24.95 hourly
Are you a community‑minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like‑minded people toward a common goal? Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local by investing back into our members, staff, and community. We are looking for people like you to join our team.
Role Provide prompt, courteous member service by processing members’ financial transactions and cross‑selling our full range of products and services to ensure members’ expectations are consistently met or exceeded.
Process members’ transactional requests (deposits, withdrawals, transfers, etc.)
Answer the telephone in the branch to provide member service
Balance the ATM when requested
Respond promptly to member inquiries/problems in a courteous and efficient manner
Uncover members’ needs and assist them in utilizing the products or services that best meet those needs
Properly complete and submit tracking sheets
Make a minimum of 5 sales calls per week
Make at least 1 high‑level referral per week
Make at least 1 MemberCARE referral per month
Follow our Quality Service Standards consistently
What We Are Looking For
Flexibility to work a varying schedule, including evenings and weekends
Willingness to work at any branch of YNCU when requested
Meet YNCU’s Balancing Standards: Same‑day balancing ratio 75% minimum (goal 90%), accumulated difference YTD within $100.00, time required to balance 15 min average
Willingness to accept increased responsibilities and be a team player
Ability to communicate effectively with staff and members and a desire to do more than just a job
Professional demeanor and dress
Comfortable using the Internet and e‑mail, including YNCU’s Online Banking
Must be bondable
Why Work at YNCU
B Corp Certified
Competitive compensation, incentive programs and benefits
Wellness initiatives: Employee and Family Assistance Program, premium Calm membership, LIFT Virtual Fitness
Training and development opportunities
Community‑sponsored events, employee and paid volunteer opportunities
Opportunities to get involved with fun and meaningful committees
Free banking account
Discounted employee rates
YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply.
Equal Opportunity Employer YNCU is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.
YNCU will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com to apply.
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Stratford and Mitchell, NJ
Schedule:
Part‑time
Pay:
$24.95 hourly
Are you a community‑minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like‑minded people toward a common goal? Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local by investing back into our members, staff, and community. We are looking for people like you to join our team.
Role Provide prompt, courteous member service by processing members’ financial transactions and cross‑selling our full range of products and services to ensure members’ expectations are consistently met or exceeded.
Process members’ transactional requests (deposits, withdrawals, transfers, etc.)
Answer the telephone in the branch to provide member service
Balance the ATM when requested
Respond promptly to member inquiries/problems in a courteous and efficient manner
Uncover members’ needs and assist them in utilizing the products or services that best meet those needs
Properly complete and submit tracking sheets
Make a minimum of 5 sales calls per week
Make at least 1 high‑level referral per week
Make at least 1 MemberCARE referral per month
Follow our Quality Service Standards consistently
What We Are Looking For
Flexibility to work a varying schedule, including evenings and weekends
Willingness to work at any branch of YNCU when requested
Meet YNCU’s Balancing Standards: Same‑day balancing ratio 75% minimum (goal 90%), accumulated difference YTD within $100.00, time required to balance 15 min average
Willingness to accept increased responsibilities and be a team player
Ability to communicate effectively with staff and members and a desire to do more than just a job
Professional demeanor and dress
Comfortable using the Internet and e‑mail, including YNCU’s Online Banking
Must be bondable
Why Work at YNCU
B Corp Certified
Competitive compensation, incentive programs and benefits
Wellness initiatives: Employee and Family Assistance Program, premium Calm membership, LIFT Virtual Fitness
Training and development opportunities
Community‑sponsored events, employee and paid volunteer opportunities
Opportunities to get involved with fun and meaningful committees
Free banking account
Discounted employee rates
YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply.
Equal Opportunity Employer YNCU is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.
YNCU will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at careers@yncu.com to apply.
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