National Car Rental
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Customer Experience Representative
role at
National Car Rental
Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return வசும.
This pay for this position starts at $16.20 / hour. The position is located at the El Paso, TX Airport.
Benefits
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule Thursday‑Monday: 2:30pm‑11:30pm (Off: Tuesday & Wednesday)
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
Answer incoming calls Elvis-hooks for reservations, rate quotes, general questions and provide information and resolution for customers, other branches, and vendors
Place outgoing calls for callback management and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties and job‑related duties as assigned
Seek to improve job performance through self‑assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job‑related duties as assigned
Qualifications
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5বাদ years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must be able to work the shift/schedule listed in the job description
Must be at least 18 years old
Equal Opportunity Employer / Disability / Veterans
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Travel Arrangements
Referrals increase your chances of interviewing at National Car Rental by 2x
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El Paso, TX .
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Customer Experience Representative
role at
National Car Rental
Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return வசும.
This pay for this position starts at $16.20 / hour. The position is located at the El Paso, TX Airport.
Benefits
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule Thursday‑Monday: 2:30pm‑11:30pm (Off: Tuesday & Wednesday)
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
Answer incoming calls Elvis-hooks for reservations, rate quotes, general questions and provide information and resolution for customers, other branches, and vendors
Place outgoing calls for callback management and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties and job‑related duties as assigned
Seek to improve job performance through self‑assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job‑related duties as assigned
Qualifications
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5বাদ years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must be able to work the shift/schedule listed in the job description
Must be at least 18 years old
Equal Opportunity Employer / Disability / Veterans
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Travel Arrangements
Referrals increase your chances of interviewing at National Car Rental by 2x
Get notified about new Customer Representative jobs in
El Paso, TX .
#J-18808-Ljbffr