New River Community College
Director, Operations & Communications
New River Community College, Elon, North Carolina, United States
Director, Operations & Communications
Location: Elon University Campus
Title: Director, Operations & Communications
Position Type: Staff Full‑Time
Days Per Week: Monday – Friday
Hours Per Week: 40
VP Area: Strategic Initiatives
Department: Student Professional Development Center / Career Services
Position Summary The Director of Operations & Communications plays a pivotal leadership role within Elon's Student Professional Development Center (SPDC), guiding the strategic direction of operations, communications, and data systems that support student career success. Acting as a senior operational partner to the Associate Vice President of Student Professional Development, the Director ensures the seamless delivery of all SPDC services by managing office and administrative operations, event execution, optimizing technology platforms, and guiding the strategic direction of all communications efforts. Through cross‑functional collaboration, data‑informed decision making, and a commitment to continuous improvement, the Director helps foster a dynamic and responsive environment that prepares students for meaningful professional lives while elevating the SPDC's visibility and impact.
Benefits of Working at Elon As an Elon University employee, you join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative, and best‑run universities in the nation, Elon values personal development and offers generous benefits.
28 annual days off, including holidays and vacation
Immediate tuition remission for undergraduate courses
Tuition remission for approved graduate‑level courses after 12 months of employment
Retirement plan with an 8 % university contribution
Immediate eligibility for health, dental and vision insurance, plus free acute care and lab services at the campus Health & Wellness Clinic
Free use of campus fitness facilities
Free admission to musical and theatre performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and Division I Phoenix athletics
Eligibility for tuition remission for spouses, qualifying domestic partners and dependents begins at two years of service
After two years, eligibility for participation in the Tuition Exchange, a national scholarship exchange program
Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal‑opportunity employer, Elon's principles of diversity extend to race, gender identity, age, disability status, veteran status, sexual orientation, religion and other aspects of one's identity. Employees respect human differences, embrace lifelong learning, uphold personal integrity and serve with an ethic of service.
Minimum Required Education and Experience Bachelor's degree and 5+ years of professional work experience, including a minimum of two years at a supervisory level.
Preferred Education and Experience Bachelor's degree and 5+ years of professional work experience, including a minimum of two years at a supervisory level; previous experience in a higher‑ed environment; experience with the collection and distribution of first‑destination/career outcomes data; experience working in a matrixed work environment.
Job Duties Operational Strategy & Administration Develop and manage administrative processes that ensure the smooth flow of work across the SPDC, including scheduling, resource allocation, onboarding, and internal coordination. Operationalize strategic goals by translating them into systems, procedures, and workflows that ensure alignment, accountability, and shared success. Create and monitor customer‑service practices and success metrics to ensure a responsive and student‑centered experience. Lead special projects and cross‑functional initiatives that enhance operational effectiveness and collaboration.
Technology & Systems Leadership Serve as the lead administrator for the SPDC's technology tools and platforms, overseeing configuration, troubleshooting, and optimization. Evaluate and implement new technologies that improve operational workflows, data management, and stakeholder engagement. Liaise with IT and external vendors to ensure platforms meet the evolving needs of students, staff, and employers. Provide training and support to SPDC staff on technology platforms and systems. Provide secondary supervision to staff supporting the SPDC's career services platform.
Data & Reporting Infrastructure Oversee the collection, analysis, and reporting of employment outcomes and engagement metrics to inform strategic planning and continuous improvement. Partner and coordinate with colleagues across campus, as needed, providing direction and oversight to ensure alignment with standards. Ensure data integrity and compliance with institutional and industry standards. Respond to internal and external data requests, including benchmarking studies and media surveys. Use data insights to inform program development, employer outreach, and student engagement strategies.
Event Management & Execution Oversee the planning and execution of all SPDC events, including but not limited to employer engagement, career education, and signature events/programs/initiatives. Ensure consistency and quality across event logistics, hospitality, technology setup, and vendor coordination. Provide secondary supervision and alignment to staff supporting events. Manage event budgets and resource planning to support strategic priorities and financial sustainability. Collaborate with campus partners to coordinate space reservations and align event programming with institutional calendars.
Communications Strategy & Oversight Provide supervisory oversight to the Associate Director of Communications, who manages the strategic vision and deliverables for SPDC marketing and communications efforts. Ensure consistent, student‑centered messaging across digital platforms, print materials, and other channels that promote SPDC services, career success stories, and other strategic initiatives and partnerships. Support collaboration with University Communications and campus partners to align messaging with Elon's brand and amplify the SPDC's reach. Monitor communication effectiveness and support the Associate Director in adapting strategies based on engagement data and stakeholder feedback.
Budget & Resource Management Provide supervisory oversight to the Program Assistant, Operations, who supports financial operations and purchasing efforts for the SPDC. Manage the SPDC's operational budget, including forecasting, tracking, and reporting. Oversee contracts, vendor agreements, and procurement processes. Ensure responsible stewardship of resources and alignment with university financial policies.
Inclusive Community Building Community is foundational to Elon and a shared responsibility within our residential campus. Employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Elon. Employees are encouraged to participate in campus activities such as College Coffee, Numen Lumen, campus cultural events, athletic events, continuing education, professional development opportunities, and training, employee resource groups and other university‑sponsored activities to demonstrate an active commitment to the Elon community.
To Apply To apply, visit: https://jobs.elon.edu/jobs/director-operations-communications-elon-university-campus-north-carolina-united-states.
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Title: Director, Operations & Communications
Position Type: Staff Full‑Time
Days Per Week: Monday – Friday
Hours Per Week: 40
VP Area: Strategic Initiatives
Department: Student Professional Development Center / Career Services
Position Summary The Director of Operations & Communications plays a pivotal leadership role within Elon's Student Professional Development Center (SPDC), guiding the strategic direction of operations, communications, and data systems that support student career success. Acting as a senior operational partner to the Associate Vice President of Student Professional Development, the Director ensures the seamless delivery of all SPDC services by managing office and administrative operations, event execution, optimizing technology platforms, and guiding the strategic direction of all communications efforts. Through cross‑functional collaboration, data‑informed decision making, and a commitment to continuous improvement, the Director helps foster a dynamic and responsive environment that prepares students for meaningful professional lives while elevating the SPDC's visibility and impact.
Benefits of Working at Elon As an Elon University employee, you join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative, and best‑run universities in the nation, Elon values personal development and offers generous benefits.
28 annual days off, including holidays and vacation
Immediate tuition remission for undergraduate courses
Tuition remission for approved graduate‑level courses after 12 months of employment
Retirement plan with an 8 % university contribution
Immediate eligibility for health, dental and vision insurance, plus free acute care and lab services at the campus Health & Wellness Clinic
Free use of campus fitness facilities
Free admission to musical and theatre performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and Division I Phoenix athletics
Eligibility for tuition remission for spouses, qualifying domestic partners and dependents begins at two years of service
After two years, eligibility for participation in the Tuition Exchange, a national scholarship exchange program
Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal‑opportunity employer, Elon's principles of diversity extend to race, gender identity, age, disability status, veteran status, sexual orientation, religion and other aspects of one's identity. Employees respect human differences, embrace lifelong learning, uphold personal integrity and serve with an ethic of service.
Minimum Required Education and Experience Bachelor's degree and 5+ years of professional work experience, including a minimum of two years at a supervisory level.
Preferred Education and Experience Bachelor's degree and 5+ years of professional work experience, including a minimum of two years at a supervisory level; previous experience in a higher‑ed environment; experience with the collection and distribution of first‑destination/career outcomes data; experience working in a matrixed work environment.
Job Duties Operational Strategy & Administration Develop and manage administrative processes that ensure the smooth flow of work across the SPDC, including scheduling, resource allocation, onboarding, and internal coordination. Operationalize strategic goals by translating them into systems, procedures, and workflows that ensure alignment, accountability, and shared success. Create and monitor customer‑service practices and success metrics to ensure a responsive and student‑centered experience. Lead special projects and cross‑functional initiatives that enhance operational effectiveness and collaboration.
Technology & Systems Leadership Serve as the lead administrator for the SPDC's technology tools and platforms, overseeing configuration, troubleshooting, and optimization. Evaluate and implement new technologies that improve operational workflows, data management, and stakeholder engagement. Liaise with IT and external vendors to ensure platforms meet the evolving needs of students, staff, and employers. Provide training and support to SPDC staff on technology platforms and systems. Provide secondary supervision to staff supporting the SPDC's career services platform.
Data & Reporting Infrastructure Oversee the collection, analysis, and reporting of employment outcomes and engagement metrics to inform strategic planning and continuous improvement. Partner and coordinate with colleagues across campus, as needed, providing direction and oversight to ensure alignment with standards. Ensure data integrity and compliance with institutional and industry standards. Respond to internal and external data requests, including benchmarking studies and media surveys. Use data insights to inform program development, employer outreach, and student engagement strategies.
Event Management & Execution Oversee the planning and execution of all SPDC events, including but not limited to employer engagement, career education, and signature events/programs/initiatives. Ensure consistency and quality across event logistics, hospitality, technology setup, and vendor coordination. Provide secondary supervision and alignment to staff supporting events. Manage event budgets and resource planning to support strategic priorities and financial sustainability. Collaborate with campus partners to coordinate space reservations and align event programming with institutional calendars.
Communications Strategy & Oversight Provide supervisory oversight to the Associate Director of Communications, who manages the strategic vision and deliverables for SPDC marketing and communications efforts. Ensure consistent, student‑centered messaging across digital platforms, print materials, and other channels that promote SPDC services, career success stories, and other strategic initiatives and partnerships. Support collaboration with University Communications and campus partners to align messaging with Elon's brand and amplify the SPDC's reach. Monitor communication effectiveness and support the Associate Director in adapting strategies based on engagement data and stakeholder feedback.
Budget & Resource Management Provide supervisory oversight to the Program Assistant, Operations, who supports financial operations and purchasing efforts for the SPDC. Manage the SPDC's operational budget, including forecasting, tracking, and reporting. Oversee contracts, vendor agreements, and procurement processes. Ensure responsible stewardship of resources and alignment with university financial policies.
Inclusive Community Building Community is foundational to Elon and a shared responsibility within our residential campus. Employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Elon. Employees are encouraged to participate in campus activities such as College Coffee, Numen Lumen, campus cultural events, athletic events, continuing education, professional development opportunities, and training, employee resource groups and other university‑sponsored activities to demonstrate an active commitment to the Elon community.
To Apply To apply, visit: https://jobs.elon.edu/jobs/director-operations-communications-elon-university-campus-north-carolina-united-states.
#J-18808-Ljbffr