Alliance Laundry Systems
Overview
The Call Center Web Sales Specialist is responsible for delivering high-quality customer support to Alliance Distribution customers by assisting with parts identification, order placement, and post-order inquiries. This role serves as a primary point of contact for web and phone-based sales support, ensuring accurate, timely, and professional service while contributing to a positive customer experience.
Responsibilities
Handle inbound customer interactions via phone, chat, and email related to parts sales, orders, and general inquiries
Deliver a positive and professional customer experience while resolving inquiries efficiently
Assist customers with parts identification, pricing, availability, and order status
Process and support web and phone orders accurately within required service levels
Provide basic troubleshooting and guidance related to parts compatibility and order flow
Document all customer interactions accurately in the CRM or order management system
Follow department standard operating procedures, policies, and quality guidelines
Identify potential order issues and escalation appropriately when needed
Maintain working knowledge of Alliance products, parts catalogs, and systems
Support service call avoidance by providing accurate information and clear guidance
Ensure order accuracy and compliance with pricing, warranty, and fulfillment guidelines
Effectively multitask, manage multiple systems and priorities in a fast‑paced support environment
Remain flexible and responsive during high‑volume periods to support SLA goals
Qualifications Education and Experience:
High school diploma or equivalent required
At least 1 years of customer service experience
Call center experience preferred
Experience with eCommerce, order management, or parts identification is strongly preferred
Skills and Abilities:
Strong written and verbal communication skills
Customer‑focused mindset with the ability to remain professional and empathetic
Strong attention to detail and order accuracy
Ability to troubleshoot issues and follow established processes
Comfortable navigating multiple systems and screens simultaneously
Systems proficiency preferred (CRM/ERP tools such as Genesys, Zendesk, SAP, Salesforce, X3, JIRA, Microsoft Windows, Google Docs/Sheets, etc.)
Ability to manage multiple priorities in a fast‑paced environment
Standard and Physical Requirements
Role involves extended computer use, sitting for long periods, verbal communication, minimal lifting, and general office movement
Alliance Team Members Demonstrate DRIVE
Dedicated: Follows through on commitments. Strong say/do.
Respectful: Acts with integrity and values diverse perspective.
Innovative: Always looking for a better way; leads change.
Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.
EEO We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Responsibilities
Handle inbound customer interactions via phone, chat, and email related to parts sales, orders, and general inquiries
Deliver a positive and professional customer experience while resolving inquiries efficiently
Assist customers with parts identification, pricing, availability, and order status
Process and support web and phone orders accurately within required service levels
Provide basic troubleshooting and guidance related to parts compatibility and order flow
Document all customer interactions accurately in the CRM or order management system
Follow department standard operating procedures, policies, and quality guidelines
Identify potential order issues and escalation appropriately when needed
Maintain working knowledge of Alliance products, parts catalogs, and systems
Support service call avoidance by providing accurate information and clear guidance
Ensure order accuracy and compliance with pricing, warranty, and fulfillment guidelines
Effectively multitask, manage multiple systems and priorities in a fast‑paced support environment
Remain flexible and responsive during high‑volume periods to support SLA goals
Qualifications Education and Experience:
High school diploma or equivalent required
At least 1 years of customer service experience
Call center experience preferred
Experience with eCommerce, order management, or parts identification is strongly preferred
Skills and Abilities:
Strong written and verbal communication skills
Customer‑focused mindset with the ability to remain professional and empathetic
Strong attention to detail and order accuracy
Ability to troubleshoot issues and follow established processes
Comfortable navigating multiple systems and screens simultaneously
Systems proficiency preferred (CRM/ERP tools such as Genesys, Zendesk, SAP, Salesforce, X3, JIRA, Microsoft Windows, Google Docs/Sheets, etc.)
Ability to manage multiple priorities in a fast‑paced environment
Standard and Physical Requirements
Role involves extended computer use, sitting for long periods, verbal communication, minimal lifting, and general office movement
Alliance Team Members Demonstrate DRIVE
Dedicated: Follows through on commitments. Strong say/do.
Respectful: Acts with integrity and values diverse perspective.
Innovative: Always looking for a better way; leads change.
Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.
EEO We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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