Safelite AutoGlass
You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.**Training Classes begin in January 2026 - Apply today to get the process started!****Critical Position Requirements:*** **Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.*** **Must be able to provide their own equipment (see below for requirements)*** **Must have a distraction free workspace that is free from background noise and interruptions.*** **Starting pay is $16.50/hour!****WORK FROM HOME REQUIREMENTS*** Personal computer or laptop with Windows 11.
**Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.*** High Speed Internet that meets the below requirements:
+ Download Speed = 25 Mbps or higher
+ Upload Speed = 10 Mbps or higher
+ Ping = 50 ms or lower
+ Jitter = 20 ms or lower* Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position)* USB wired headset* Webcam* Cell phone capable of downloading app for multifactor authentication and receiving push notifications* Dedicated workspace free from background noise and interruptions**ESSENTIAL ACTIVITIES*** Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.* Accurately enters claim data into our production systems while on a live phone call.* Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.* Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.* Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.* Utilizes systems and resources provided to enhance the overall customer experience.* Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.* Other duties assigned by leadership.**PROFESSIONAL REQUIREMENTS*** Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards* Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment* The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset* The ability to read and utilize provided scripting in a conversational and timely manner* Demonstrates a high level of empathy and integrity by always doing the right thing* Has an upbeat personality and can show an authentic willingness to assist our customers* Previous experience working in a contact center or other customer service role* 16+ years of age* High School Diploma or equivalent, or actively enrolled**WHAT YOU’LL GET*** Pay is $16.50/hour and offers bonus opportunities.* A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.* Weekly pay checks!* Up to $5,250 in tuition reimbursement per year.* Paid training and all the tools and resources you'll need to be successful.* View all our health, wealth, and life offerings at www.safelitebenefits.com.Safelitewas founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite , the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops across all 50 U.S. states, while Safelite
provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. **We’re People Powered:**Our people come first. We care about your well-being and we’ll give youto have a happy work/life.**We’re good at what we do:**we're proud of our 88% Net Promoter Score (NPS).**We’re big:** We’re owned by , the world’s largest vehicle glass company, spanning 40 countries across 6 continents.**We’re trustworthy:**We provide coverage to all U.S. drivers in all 50 states.**We give back:**Community service is important to us - we’ve even recycled 107K+ tons of glass to date.**We're diverse:** Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by , nor do we tolerate discrimination or harassment against our associates and clients.
to learn more about who we are. #J-18808-Ljbffr
**Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.*** High Speed Internet that meets the below requirements:
+ Download Speed = 25 Mbps or higher
+ Upload Speed = 10 Mbps or higher
+ Ping = 50 ms or lower
+ Jitter = 20 ms or lower* Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position)* USB wired headset* Webcam* Cell phone capable of downloading app for multifactor authentication and receiving push notifications* Dedicated workspace free from background noise and interruptions**ESSENTIAL ACTIVITIES*** Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.* Accurately enters claim data into our production systems while on a live phone call.* Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.* Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.* Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.* Utilizes systems and resources provided to enhance the overall customer experience.* Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.* Other duties assigned by leadership.**PROFESSIONAL REQUIREMENTS*** Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards* Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment* The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset* The ability to read and utilize provided scripting in a conversational and timely manner* Demonstrates a high level of empathy and integrity by always doing the right thing* Has an upbeat personality and can show an authentic willingness to assist our customers* Previous experience working in a contact center or other customer service role* 16+ years of age* High School Diploma or equivalent, or actively enrolled**WHAT YOU’LL GET*** Pay is $16.50/hour and offers bonus opportunities.* A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.* Weekly pay checks!* Up to $5,250 in tuition reimbursement per year.* Paid training and all the tools and resources you'll need to be successful.* View all our health, wealth, and life offerings at www.safelitebenefits.com.Safelitewas founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite , the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops across all 50 U.S. states, while Safelite
provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. **We’re People Powered:**Our people come first. We care about your well-being and we’ll give youto have a happy work/life.**We’re good at what we do:**we're proud of our 88% Net Promoter Score (NPS).**We’re big:** We’re owned by , the world’s largest vehicle glass company, spanning 40 countries across 6 continents.**We’re trustworthy:**We provide coverage to all U.S. drivers in all 50 states.**We give back:**Community service is important to us - we’ve even recycled 107K+ tons of glass to date.**We're diverse:** Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by , nor do we tolerate discrimination or harassment against our associates and clients.
to learn more about who we are. #J-18808-Ljbffr