Customer Service Representative

Job Summary Weathers Hardware & Appliance Co. is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self‑motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.

Responsibilities

Receive incoming calls in a professional and courteous manner

Perform marketing and sales functions to sell additional work and earn business

Complete work orders, return customer calls, and respond to customer complaints

Perform other duties as needed which may include cross‑training in related positions

Qualifications

Minimum two years administrative experience

Fluent in Spanish

Strong written and verbal communication skills

Detail‑oriented with strong data entry skills

Positive attitude

Team player who can work independently

Benefits

401(k)

Health insurance

Paid time off

Flexible scheduling

Growth and career advancement opportunities

Great working environment

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