Jonesbororealtycompany
Job Title: Customer Service Representative(Remote)
Job Summary: We are seeking a dedicated and friendly Customer Service Representative to assist customers by providing information, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong problem-solving skills and a passion for helping others. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person
Resolve customer complaints and issues in a timely and professional manner
Process orders, returns, refunds, and exchanges accurately
Maintain detailed and accurate records of customer interactions
Follow company policies and procedures to ensure consistent service
Collaborate with other departments to resolve complex issues
Identify opportunities to improve customer satisfaction and service quality
Qualifications: High school diploma or equivalent (college degree preferred)
Previous customer service experience is an advantage
Strong verbal and written communication skills
Ability to handle difficult situations with patience and professionalism
Basic computer skills and familiarity with CRM systems
Ability to multitask and work in a fast-paced environment
Skills & Competencies: Active listening
Problem-solving
Time management
Empathy and adaptability
Attention to detail
Work Environment: Office, call center, retail, or remote setting
May require flexible hours, including evenings or weekends
Compensation & Benefits: Competitive salary or hourly wage
Health benefits (if applicable)
Paid time off
Training and career development opportunities
#J-18808-Ljbffr
Job Summary: We are seeking a dedicated and friendly Customer Service Representative to assist customers by providing information, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong problem-solving skills and a passion for helping others. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person
Resolve customer complaints and issues in a timely and professional manner
Process orders, returns, refunds, and exchanges accurately
Maintain detailed and accurate records of customer interactions
Follow company policies and procedures to ensure consistent service
Collaborate with other departments to resolve complex issues
Identify opportunities to improve customer satisfaction and service quality
Qualifications: High school diploma or equivalent (college degree preferred)
Previous customer service experience is an advantage
Strong verbal and written communication skills
Ability to handle difficult situations with patience and professionalism
Basic computer skills and familiarity with CRM systems
Ability to multitask and work in a fast-paced environment
Skills & Competencies: Active listening
Problem-solving
Time management
Empathy and adaptability
Attention to detail
Work Environment: Office, call center, retail, or remote setting
May require flexible hours, including evenings or weekends
Compensation & Benefits: Competitive salary or hourly wage
Health benefits (if applicable)
Paid time off
Training and career development opportunities
#J-18808-Ljbffr