KVK Tech, Inc.
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KVK Tech
is seeking a detail-oriented Customer Service Representative to join our team in
Newtown, PA .
The Customer Service Representative will support KVK Tech’s pharmaceutical distribution operations by ensuring accurate, timely, and compliant processing of customer orders within a regulated environment. This role plays a critical part in maintaining customer satisfaction, supporting controlled substance compliance activities, and ensuring adherence to cGMP and DEA regulatory requirements.
Responsibilities
Process and manage customer sales orders received via EDI, email, fax, and eCommerce platforms using internal ERP systems.
Coordinate inventory allocation, generate pick/pack documentation, and support order release to Shipping to ensure accurate and timely fulfillment.
Perform daily invoicing of shipped orders and assist with inventory reconciliation activities.
Execute Suspicious Order Monitoring (SOM) activities for controlled substances in accordance with DEA regulations and internal SOPs, including escalation of flagged orders for further review.
Prepare and process required DEA documentation and reports, including DEA Form 222, and support ongoing regulatory compliance activities.
Investigate and resolve customer inquiries related to orders, pricing discrepancies, billing issues, payment deductions, returns, recalls, and Medicaid-related requests.
Qualifications
Bachelor’s degree in Business Administration, Supply Chain, Operations, or a related field preferred; equivalent experience will be considered.
Minimum 2–4 years of customer service, order management, or operational support experience, preferably within a pharmaceutical, healthcare, or otherwise regulated manufacturing environment.
Experience working with ERP systems and managing detail-driven transactional workflows.
Strong attention to detail, organizational skills, and ability to manage multiple priorities in a deadline-driven environment.
Working knowledge of cGMP principles and familiarity with DEA-regulated products or controlled substance compliance preferred.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Effective written and verbal communication skills and a professional, customer-focused approach.
Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive customer and regulatory information.
Benefits
401(k) with company match
Health, vision, and dental insurance
Childcare expense reimbursement
Tuition reimbursement
Annual bonus eligibility
Annual merit increases
Paid Time Off and Flexible Holidays
KVK Tech is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, sexual orientation or any other protected status.
We encourage you to apply if you feel that you are a match! We look forward to hearing from you.
Apply for this position
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Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Pharmaceutical Manufacturing
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KVK Tech
is seeking a detail-oriented Customer Service Representative to join our team in
Newtown, PA .
The Customer Service Representative will support KVK Tech’s pharmaceutical distribution operations by ensuring accurate, timely, and compliant processing of customer orders within a regulated environment. This role plays a critical part in maintaining customer satisfaction, supporting controlled substance compliance activities, and ensuring adherence to cGMP and DEA regulatory requirements.
Responsibilities
Process and manage customer sales orders received via EDI, email, fax, and eCommerce platforms using internal ERP systems.
Coordinate inventory allocation, generate pick/pack documentation, and support order release to Shipping to ensure accurate and timely fulfillment.
Perform daily invoicing of shipped orders and assist with inventory reconciliation activities.
Execute Suspicious Order Monitoring (SOM) activities for controlled substances in accordance with DEA regulations and internal SOPs, including escalation of flagged orders for further review.
Prepare and process required DEA documentation and reports, including DEA Form 222, and support ongoing regulatory compliance activities.
Investigate and resolve customer inquiries related to orders, pricing discrepancies, billing issues, payment deductions, returns, recalls, and Medicaid-related requests.
Qualifications
Bachelor’s degree in Business Administration, Supply Chain, Operations, or a related field preferred; equivalent experience will be considered.
Minimum 2–4 years of customer service, order management, or operational support experience, preferably within a pharmaceutical, healthcare, or otherwise regulated manufacturing environment.
Experience working with ERP systems and managing detail-driven transactional workflows.
Strong attention to detail, organizational skills, and ability to manage multiple priorities in a deadline-driven environment.
Working knowledge of cGMP principles and familiarity with DEA-regulated products or controlled substance compliance preferred.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Effective written and verbal communication skills and a professional, customer-focused approach.
Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive customer and regulatory information.
Benefits
401(k) with company match
Health, vision, and dental insurance
Childcare expense reimbursement
Tuition reimbursement
Annual bonus eligibility
Annual merit increases
Paid Time Off and Flexible Holidays
KVK Tech is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, sexual orientation or any other protected status.
We encourage you to apply if you feel that you are a match! We look forward to hearing from you.
Apply for this position
Referrals increase your chances of interviewing at KVK Tech, Inc. by 2x
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Pharmaceutical Manufacturing
#J-18808-Ljbffr