SyncGlobal, Inc.
Billing Support Representative (BSR) SyncGlobal Telecom, LLC./Crossbeam
SyncGlobal, Inc., Bremen, Georgia, United States, 30110
Website
SyncGlobal Telecom, LLC./Crossbeam
Committed to working with local businesses and government to solve West Georgia’s rural broadband gap.
The Crossbeam* Billing Support Representative (BSR) serves in both a back‑office role and customer‑facing role. As such, this BSR will perform a variety of proactive and reactive functions that support the SyncGlobal residential business segment. These functional areas of responsibility will encompass all areas of subscriber billing and payment processing and involve constant intra‑ предприят и interdepartmental communication. BSR will work closely with Customer Service Manager (CSM) to ensure subscriber interaction and remediation follow best practices and reflect Crossbeam’s corporate values. The developmental progression of the BSR position includes becoming proficient in receiving and processing new subscriber orders, which will allow BSR to serve as an additional customer service (CSR) resource when needed.
*Crossbeam’s Billing Support Representative (BSR) position is a new role in the residential division. As such, the specific duties and scope of responsibility initially assigned to the BSR position are expected to evolve as the residential customer base grows and the BSR’s core competencies develop.
Additional responsibilities may include community લે outreach initiatives.
JOB DUTIES AND RESPONSIBILITIES 1. Potential Subscriber Communication
رقم Answer questions related to costs for service
Direct potential subscribers to website to register
2. Subscriber Onboarding
Enter and/or update subscriber account data into billing and operating system software
Help individual customers needing assistance set up online billing portal
Explain line‑item charges to expect on first invoice
3. Active Subscriber Support
Field change‑of‑service requests and educate customers on options
Provide status updates on active requests
Answer questions about monthly invoice amounts and due dates
Assist subscribers with issues accessing online billing portal
Update subscriber card information on file
Process individual subscriber payments as requested
Explain reasons for declined payments and guide subscriber on options for resolution
ul list= "Make proactive courtesy calls to new subscribers whose first invoice includes prorated fees. Explain first invoice and payment process" /li> As needed, assist CSRs by fielding incoming calls to the general support line.
4. Past‑due Subscriber Activity
Contact subscribers with past‑due balances as directed by CSM to collect outstanding balances and help subscribers avoid suspension of services.
Work closely with CSM to determine appropriate payment options for individual subscribers carrying outstanding balances forward.
Process service suspensions due to non‑payment.
In consultation with CSM, determine required payment to restart service and communicate same to subscriber.
Process account terminations due to non‑payment as directed by CSM.
5. Inter‑ / Intradepartmental Activity and Collaboration
Interact with CSRs and CSM to resolve subscriber account issues and complete account changes.
Provide Finance Department with timely and accurate information related to accounting adjustments, requested billing reports, etc. as needed.
Update Crossbeam’s Operations team (Ops) on suspended and terminated subscribers. Work with Ops to resolve process errors associated with suspensions and terminations.
Education:
High school diploma or equivalent
Bachelor’s Degree from an accredited institution (preferred)
Experience:
Bill payment and collections experience
Working in a team environment
ADDITIONAL SKILLS AND ABILITIES
Pleasant and friendly telephone voice
Excellent written and oral communication skills
De‑escalation skills when conversing with agitated callers
Motivated and willing to learn
Sitting and/or standing at a desk for most of the workday
Use computer for much of the workday
Lifting up to 50 pounds
SyncGlobal Telecom is an equal opportunity employer. All qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
SyncGlobal Telecom is a Drug‑Free Workplace.
#J-18808-Ljbffr
SyncGlobal Telecom, LLC./Crossbeam
Committed to working with local businesses and government to solve West Georgia’s rural broadband gap.
The Crossbeam* Billing Support Representative (BSR) serves in both a back‑office role and customer‑facing role. As such, this BSR will perform a variety of proactive and reactive functions that support the SyncGlobal residential business segment. These functional areas of responsibility will encompass all areas of subscriber billing and payment processing and involve constant intra‑ предприят и interdepartmental communication. BSR will work closely with Customer Service Manager (CSM) to ensure subscriber interaction and remediation follow best practices and reflect Crossbeam’s corporate values. The developmental progression of the BSR position includes becoming proficient in receiving and processing new subscriber orders, which will allow BSR to serve as an additional customer service (CSR) resource when needed.
*Crossbeam’s Billing Support Representative (BSR) position is a new role in the residential division. As such, the specific duties and scope of responsibility initially assigned to the BSR position are expected to evolve as the residential customer base grows and the BSR’s core competencies develop.
Additional responsibilities may include community લે outreach initiatives.
JOB DUTIES AND RESPONSIBILITIES 1. Potential Subscriber Communication
رقم Answer questions related to costs for service
Direct potential subscribers to website to register
2. Subscriber Onboarding
Enter and/or update subscriber account data into billing and operating system software
Help individual customers needing assistance set up online billing portal
Explain line‑item charges to expect on first invoice
3. Active Subscriber Support
Field change‑of‑service requests and educate customers on options
Provide status updates on active requests
Answer questions about monthly invoice amounts and due dates
Assist subscribers with issues accessing online billing portal
Update subscriber card information on file
Process individual subscriber payments as requested
Explain reasons for declined payments and guide subscriber on options for resolution
ul list= "Make proactive courtesy calls to new subscribers whose first invoice includes prorated fees. Explain first invoice and payment process" /li> As needed, assist CSRs by fielding incoming calls to the general support line.
4. Past‑due Subscriber Activity
Contact subscribers with past‑due balances as directed by CSM to collect outstanding balances and help subscribers avoid suspension of services.
Work closely with CSM to determine appropriate payment options for individual subscribers carrying outstanding balances forward.
Process service suspensions due to non‑payment.
In consultation with CSM, determine required payment to restart service and communicate same to subscriber.
Process account terminations due to non‑payment as directed by CSM.
5. Inter‑ / Intradepartmental Activity and Collaboration
Interact with CSRs and CSM to resolve subscriber account issues and complete account changes.
Provide Finance Department with timely and accurate information related to accounting adjustments, requested billing reports, etc. as needed.
Update Crossbeam’s Operations team (Ops) on suspended and terminated subscribers. Work with Ops to resolve process errors associated with suspensions and terminations.
Education:
High school diploma or equivalent
Bachelor’s Degree from an accredited institution (preferred)
Experience:
Bill payment and collections experience
Working in a team environment
ADDITIONAL SKILLS AND ABILITIES
Pleasant and friendly telephone voice
Excellent written and oral communication skills
De‑escalation skills when conversing with agitated callers
Motivated and willing to learn
Sitting and/or standing at a desk for most of the workday
Use computer for much of the workday
Lifting up to 50 pounds
SyncGlobal Telecom is an equal opportunity employer. All qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
SyncGlobal Telecom is a Drug‑Free Workplace.
#J-18808-Ljbffr