GEICO
Customer Service Representative – Tucson, AZ
Base pay range:
$19.00/hr - $23.00/hr
Salary:
$19.06 - $23.82 per hour / $38,405 - $47,997 annually
Location:
Tucson, AZ
Employment type:
Full-time
Seniority level:
Entry level
About the role You’ll be the first point of contact for our customers, answering billing questions, making policy changes, and providing engem recommendations. You will support our contact center by taking incoming calls from current policyholders while providing the excellent service they want and need.
Responsibilities
Answer incoming calls from current policyholders.
Answer billing questions.
Make policy changes and provide recommendations.
Provide personalized service that demonstrates the value of being insured by GEICO.
Qualifications & Skills
12+ months contact‑center or customer‑facing service experience (preferred).
Experience 擏 providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction.
Ability to work and grow in a fast‑paced, high‑volume call center environment.
Willingness to learn new skills and ability to adjust to changes quickly.
Open to feedback to support performance and development.
Solid computer and multi‑tasking skills.
Minimum high school diploma or equivalent.
Education / Certifications
Associate’s degree or higher (preferred).
Active Personal Lines insurance license (preferred).
Additional Compensation & Benefits
10% evening differential for applicable shifts.
20% weekend differential for applicable shifts.
Onsite in office position.
The GEICO Pledge
يقى Great Company – Protect people when they need it most while continually evolving.
Great Culture – Inclusive, integrity‑driven, and collaborative teams.
Great Careers – Training, mentorship, and career development programs.
Great Rewards – Competitive compensation, 401(k) plan, health benefits, tuition assistance, and work‑from‑anywhere flexibility.
EEO Statement The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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$19.00/hr - $23.00/hr
Salary:
$19.06 - $23.82 per hour / $38,405 - $47,997 annually
Location:
Tucson, AZ
Employment type:
Full-time
Seniority level:
Entry level
About the role You’ll be the first point of contact for our customers, answering billing questions, making policy changes, and providing engem recommendations. You will support our contact center by taking incoming calls from current policyholders while providing the excellent service they want and need.
Responsibilities
Answer incoming calls from current policyholders.
Answer billing questions.
Make policy changes and provide recommendations.
Provide personalized service that demonstrates the value of being insured by GEICO.
Qualifications & Skills
12+ months contact‑center or customer‑facing service experience (preferred).
Experience 擏 providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction.
Ability to work and grow in a fast‑paced, high‑volume call center environment.
Willingness to learn new skills and ability to adjust to changes quickly.
Open to feedback to support performance and development.
Solid computer and multi‑tasking skills.
Minimum high school diploma or equivalent.
Education / Certifications
Associate’s degree or higher (preferred).
Active Personal Lines insurance license (preferred).
Additional Compensation & Benefits
10% evening differential for applicable shifts.
20% weekend differential for applicable shifts.
Onsite in office position.
The GEICO Pledge
يقى Great Company – Protect people when they need it most while continually evolving.
Great Culture – Inclusive, integrity‑driven, and collaborative teams.
Great Careers – Training, mentorship, and career development programs.
Great Rewards – Competitive compensation, 401(k) plan, health benefits, tuition assistance, and work‑from‑anywhere flexibility.
EEO Statement The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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