Dexter
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Customer Service Representative
role at
Dexter
We are searching for an experienced Customer Service Representative at our BR06-Sikeston-MO facility.
About Dexter Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy‑duty, marine, agriculture, and manufactured housing markets. Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state‑of‑the‑art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to superior quality, continuous improvement, and unparalleled customer service.
Job Description
Respond to customer inquiries both in person and over the phone.
Maintain system information including product pricing and availability.
Enter customer orders, suggest additional purchases, and provide technical assistance when needed.
Contact truck‑run customers for orders and ensure that orders are placed on a timely basis.
Make same‑day follow‑up calls to customers regarding backorders and delivery dates.
Actively participate in company‑defined sales initiatives to solicit potential customers and recover sales from existing customers whose sales have declined.
Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
Track shipments as necessary.
Other duties as assigned.
Qualifications
The ideal candidate will have excellent communication and interpersonal skills.
High school diploma or equivalent.
One or more years of customer service experience, sales experience, or parts experience is preferred.
Excellent computer and phone skills.
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.
Dexter provides on‑the‑job training including technical product training, business system training, and company policy and procedure training.
Core Values
Execute with Determination – Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
Do the Right Thing – For our people, for our customers, and for the business.
Benefits
Competitive wage.
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA.
3% profit sharing in our Safe Harbor program.
401(k) plan with company билиations.
Opportunities for internal career development and growth.
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer – Offers of employment are contingent upon successfully passing a完善 background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
etan>Manufacturing
#J-18808-Ljbffr
Customer Service Representative
role at
Dexter
We are searching for an experienced Customer Service Representative at our BR06-Sikeston-MO facility.
About Dexter Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy‑duty, marine, agriculture, and manufactured housing markets. Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state‑of‑the‑art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to superior quality, continuous improvement, and unparalleled customer service.
Job Description
Respond to customer inquiries both in person and over the phone.
Maintain system information including product pricing and availability.
Enter customer orders, suggest additional purchases, and provide technical assistance when needed.
Contact truck‑run customers for orders and ensure that orders are placed on a timely basis.
Make same‑day follow‑up calls to customers regarding backorders and delivery dates.
Actively participate in company‑defined sales initiatives to solicit potential customers and recover sales from existing customers whose sales have declined.
Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
Track shipments as necessary.
Other duties as assigned.
Qualifications
The ideal candidate will have excellent communication and interpersonal skills.
High school diploma or equivalent.
One or more years of customer service experience, sales experience, or parts experience is preferred.
Excellent computer and phone skills.
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.
Dexter provides on‑the‑job training including technical product training, business system training, and company policy and procedure training.
Core Values
Execute with Determination – Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
Do the Right Thing – For our people, for our customers, and for the business.
Benefits
Competitive wage.
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA.
3% profit sharing in our Safe Harbor program.
401(k) plan with company билиations.
Opportunities for internal career development and growth.
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer – Offers of employment are contingent upon successfully passing a完善 background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
etan>Manufacturing
#J-18808-Ljbffr