Florence Bank
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Customer Service Representative
role at
Florence Bank .
Position Summary Provides superior customer service to customers while placing an emphasis on relationship building.
Location Easthampton Office, Easthampton, MA, US
Salary $20.81 to $28.61 per hour (commensurate with experience).
Requisition ID 1692
Employment Type Full-Time, Regular
Seniority Level Entry Level
Job Function Other
Industry Banking
Benefits
Competitive salary
Generous paid time off
12 paid holidays
Dynamic work culture
Fun work environment
Weekly pay schedule
Medical, dental, vision and life insurance upon hire
401K plan with dollar-for-dollar match
Profit sharing bonus after two full calendar years
Robust wellness program with monetary incentives
$5,000 tuition reimbursement each calendar year
Essential Functions
Consistently provide superior professional service to internal and external customers.
Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance.
Open, maintain, and service deposit accounts and ancillary services.
Demonstrate an understanding of trusts, POAs, and estates.
Professionally answer questions and resolve problems for customers and staff.
Perform a variety of customer service‑related tasks, including redeeming U.S. Savings Bonds, notarizing documents, and processing domestic/international wires.
Create awareness about products and services through needs exploration and rapport building.
Make referrals as appropriate.
Assist in attaining branch sales goals by supporting and participating in branch campaigns.
May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access.
Possess complete knowledge of teller functions to assist as a teller as needed.
Provide support to all branches.
Other Responsibilities
Assume additional responsibilities as requested.
Qualifications
High school diploma or GED required; additional courses or CFT classes preferred.
Minimum of two years of retail banking and/or customer service experience with demonstrated leadership and communication skills.
Strong communication and interpersonal skills.
Strong knowledge of current technology and ability to adapt to changing technology.
Demonstrated commitment to customer service.
Physical Demands / Conditions Work in an office environment. Use computer keyboard for extended periods (90%) to enter transactions or obtain account information and complete forms. Extensive use of telephone. Stand or sit for extended periods (up to 7.5 hours per day). Count cash/coin for extended periods (up to 6 hours per day). Carry bags of coin (up to 25 pounds). Ability to wear headset for extended periods to communicate with drive‑up customers.
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Customer Service Representative
role at
Florence Bank .
Position Summary Provides superior customer service to customers while placing an emphasis on relationship building.
Location Easthampton Office, Easthampton, MA, US
Salary $20.81 to $28.61 per hour (commensurate with experience).
Requisition ID 1692
Employment Type Full-Time, Regular
Seniority Level Entry Level
Job Function Other
Industry Banking
Benefits
Competitive salary
Generous paid time off
12 paid holidays
Dynamic work culture
Fun work environment
Weekly pay schedule
Medical, dental, vision and life insurance upon hire
401K plan with dollar-for-dollar match
Profit sharing bonus after two full calendar years
Robust wellness program with monetary incentives
$5,000 tuition reimbursement each calendar year
Essential Functions
Consistently provide superior professional service to internal and external customers.
Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance.
Open, maintain, and service deposit accounts and ancillary services.
Demonstrate an understanding of trusts, POAs, and estates.
Professionally answer questions and resolve problems for customers and staff.
Perform a variety of customer service‑related tasks, including redeeming U.S. Savings Bonds, notarizing documents, and processing domestic/international wires.
Create awareness about products and services through needs exploration and rapport building.
Make referrals as appropriate.
Assist in attaining branch sales goals by supporting and participating in branch campaigns.
May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access.
Possess complete knowledge of teller functions to assist as a teller as needed.
Provide support to all branches.
Other Responsibilities
Assume additional responsibilities as requested.
Qualifications
High school diploma or GED required; additional courses or CFT classes preferred.
Minimum of two years of retail banking and/or customer service experience with demonstrated leadership and communication skills.
Strong communication and interpersonal skills.
Strong knowledge of current technology and ability to adapt to changing technology.
Demonstrated commitment to customer service.
Physical Demands / Conditions Work in an office environment. Use computer keyboard for extended periods (90%) to enter transactions or obtain account information and complete forms. Extensive use of telephone. Stand or sit for extended periods (up to 7.5 hours per day). Count cash/coin for extended periods (up to 6 hours per day). Carry bags of coin (up to 25 pounds). Ability to wear headset for extended periods to communicate with drive‑up customers.
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