Holcim Ltd.
COMPANY OVERVIEW
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. ABOUT THE ROLE
We’re looking for a Customer Service Representative I to join our team and help deliver an exceptional experience for our customers. In this role, you’ll support the full order lifecycle—entering orders, resolving issues, coordinating with internal teams, and ensuring customers receive accurate, timely information. Your ability to problem-solve, stay organized, and communicate clearly will make you a trusted partner to our customers and teammates. WHAT YOU'LL ACCOMPLISH
ORDER ENTRY & CUSTOMER SUPPORT (60%)
Receive and enter customer orders via phone, email, fax, and web. Support order entry for DL, EM Standard, and Duro-Guard product lines. Ensure orders are accurate, complete, and aligned with product specifications. Identify and correct incomplete or inaccurate customer submissions. Navigate all required systems with confidence. Understand product capabilities, shipping methods, manufacturing processes, and inventory locations. Collaborate with related departments as needed during the ordering process. CUSTOMER ISSUE RESOLUTION (30%)
Assist customers with shipping questions, returns, credits, order changes, and general service needs. Investigate concerns across required systems and determine appropriate solutions. Escalate issues or pricing exceptions when needed. Process credits/returns up to $500 without approval. Coordinate with internal teams such as Warranty, Inventory, Shipping, Production, and Accounting. Follow up with outside vendors to ensure timely resolution. OEM ORDER SUPPORT (5%)
Enter standard OEM orders and prepare basic quotes. Apply general knowledge of OEM customer needs and calculate required materials. ADDITIONAL RESPONSIBILITIES (5%)
Provide support for other customer service functions including CSA duties, switchboard coverage, gatekeeping, and out-of-stock notifications. Perform other tasks assigned by management. Demonstrate a commitment to communicating, improving, and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors. WHAT WE'RE LOOKING FOR
Education:
Bachelor’s Degree Required Work Experience:
1–2 years of customer service experience (required) Strong written and verbal communication skills Ability to remain calm and professional in challenging customer interactions Comfortable navigating multiple computer programs Strong attention to detail and accuracy Ability to evaluate information, problem-solve, and recommend solutions Positive, team-oriented attitude with the ability to handle multiple tasks at once ADDITIONAL REQUIREMENTS
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment (PPE). Employees required to wear respirators must be clean shaven where the respirator seal meets the face to pass fit tests. WHAT WE OFFER
Retirement Savings: 401(k) pre-tax and/or Roth post-tax savings Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care Vision and other voluntary benefits and discounts Paid time off & paid holidays Paid parental leave (maternity & paternity) Educational Assistance Program Dress for your day Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Building inclusive workspaces: At Amrize, there is endless opportunity to shape a career that works for you. Whether you’re in a technical, managerial, or frontline role, you can advance your career here. Amrize North America Inc. takes pride in our hiring processes and commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc. and its subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages applications from women, visible minorities, and persons with disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. ABOUT THE ROLE
We’re looking for a Customer Service Representative I to join our team and help deliver an exceptional experience for our customers. In this role, you’ll support the full order lifecycle—entering orders, resolving issues, coordinating with internal teams, and ensuring customers receive accurate, timely information. Your ability to problem-solve, stay organized, and communicate clearly will make you a trusted partner to our customers and teammates. WHAT YOU'LL ACCOMPLISH
ORDER ENTRY & CUSTOMER SUPPORT (60%)
Receive and enter customer orders via phone, email, fax, and web. Support order entry for DL, EM Standard, and Duro-Guard product lines. Ensure orders are accurate, complete, and aligned with product specifications. Identify and correct incomplete or inaccurate customer submissions. Navigate all required systems with confidence. Understand product capabilities, shipping methods, manufacturing processes, and inventory locations. Collaborate with related departments as needed during the ordering process. CUSTOMER ISSUE RESOLUTION (30%)
Assist customers with shipping questions, returns, credits, order changes, and general service needs. Investigate concerns across required systems and determine appropriate solutions. Escalate issues or pricing exceptions when needed. Process credits/returns up to $500 without approval. Coordinate with internal teams such as Warranty, Inventory, Shipping, Production, and Accounting. Follow up with outside vendors to ensure timely resolution. OEM ORDER SUPPORT (5%)
Enter standard OEM orders and prepare basic quotes. Apply general knowledge of OEM customer needs and calculate required materials. ADDITIONAL RESPONSIBILITIES (5%)
Provide support for other customer service functions including CSA duties, switchboard coverage, gatekeeping, and out-of-stock notifications. Perform other tasks assigned by management. Demonstrate a commitment to communicating, improving, and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors. WHAT WE'RE LOOKING FOR
Education:
Bachelor’s Degree Required Work Experience:
1–2 years of customer service experience (required) Strong written and verbal communication skills Ability to remain calm and professional in challenging customer interactions Comfortable navigating multiple computer programs Strong attention to detail and accuracy Ability to evaluate information, problem-solve, and recommend solutions Positive, team-oriented attitude with the ability to handle multiple tasks at once ADDITIONAL REQUIREMENTS
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment (PPE). Employees required to wear respirators must be clean shaven where the respirator seal meets the face to pass fit tests. WHAT WE OFFER
Retirement Savings: 401(k) pre-tax and/or Roth post-tax savings Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care Vision and other voluntary benefits and discounts Paid time off & paid holidays Paid parental leave (maternity & paternity) Educational Assistance Program Dress for your day Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Building inclusive workspaces: At Amrize, there is endless opportunity to shape a career that works for you. Whether you’re in a technical, managerial, or frontline role, you can advance your career here. Amrize North America Inc. takes pride in our hiring processes and commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc. and its subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages applications from women, visible minorities, and persons with disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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