The Farmers Bank Greensboro, GA
Customer Service Representative
The Farmers Bank Greensboro, GA, Greensboro, Georgia, United States, 30642
Position Summary
The Customer Service Representative (CSR) serves as a primary point of contact for bank customers, providing high-quality service through in-person, telephone, and digital interactions. This role is responsible for addressing customer inquiries, resolving issues, processing routine transactions, and promoting bank products and services while ensuring compliance with all regulatory and internal control requirements.
Key Responsibilities
Provide prompt, courteous, and professional service to customers in accordance with bank service standards.
Respond to customer inquiries regarding accounts, transactions, products, services, and bank policies.
Process routine banking transactions accurately, including deposits, withdrawals, transfers, payments, and account maintenance requests.
Identify customer needs and make appropriate referrals to other bank products and services, including loans, credit cards, and digital banking solutions.
Resolve customer issues and complaints efficiently, escalating complex matters as appropriate.
Maintain accurate records and documentation in accordance with bank procedures and regulatory requirements.
Adhere to all applicable banking regulations, including BSA/AML, privacy, and security policies.
Support branch or call center operations by meeting individual and team performance metrics.
Maintain confidentiality of customer and bank information at all times.
Perform all other duties as directed by Management.
Qualifications Education and Experience
High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Prior customer service experience required; banking or financial services experience preferred.
Skills and Competencies
Strong interpersonal and communication skills, both verbal and written.
Demonstrated ability to deliver exceptional customer service in a fast-paced environment.
Attention to detail and high level of accuracy in transaction processing.
Proficiency with computers and banking or customer relationship management systems.
Ability to understand and explain financial products and services clearly.
Strong problem-solving skills and sound judgment.
Paid federal holidays
Paid vacation and sick leave
Working Conditions Office or branch environment; may include extended periods of sitting or standing.
Compensation Compensation will be based on education, experience, and performance.
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Key Responsibilities
Provide prompt, courteous, and professional service to customers in accordance with bank service standards.
Respond to customer inquiries regarding accounts, transactions, products, services, and bank policies.
Process routine banking transactions accurately, including deposits, withdrawals, transfers, payments, and account maintenance requests.
Identify customer needs and make appropriate referrals to other bank products and services, including loans, credit cards, and digital banking solutions.
Resolve customer issues and complaints efficiently, escalating complex matters as appropriate.
Maintain accurate records and documentation in accordance with bank procedures and regulatory requirements.
Adhere to all applicable banking regulations, including BSA/AML, privacy, and security policies.
Support branch or call center operations by meeting individual and team performance metrics.
Maintain confidentiality of customer and bank information at all times.
Perform all other duties as directed by Management.
Qualifications Education and Experience
High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Prior customer service experience required; banking or financial services experience preferred.
Skills and Competencies
Strong interpersonal and communication skills, both verbal and written.
Demonstrated ability to deliver exceptional customer service in a fast-paced environment.
Attention to detail and high level of accuracy in transaction processing.
Proficiency with computers and banking or customer relationship management systems.
Ability to understand and explain financial products and services clearly.
Strong problem-solving skills and sound judgment.
Paid federal holidays
Paid vacation and sick leave
Working Conditions Office or branch environment; may include extended periods of sitting or standing.
Compensation Compensation will be based on education, experience, and performance.
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