National Jewish Health
Clinical Support Representative
National Jewish Health, Denver, Colorado, United States, 80285
Clinical Support Representative
Position Summary:
Serves as the primary contact for patients, physicians and staff regarding the administrative aspects of a patient visit or service. Coordinates registration, scheduling and insurance functions as applicable to ensure efficient provision of patient care.
Responsibilities
Coordinate the administrative aspects of patient clinic visits and services, including scheduling, insurance verification, financial counseling, third‑party authorization, charge entry, and mailing required forms prior to the scheduled appointment. Educate potential patients about the visit or service as appropriate.
Accurately enter patient demographic and insurance information to facilitate accurate clinical billing. Collect co‑pays and provide receipts as applicable.
Answer, screen, and route phone calls, including taking messages; obtain patient records as needed and process them.
Maintain proficiency in departmental information systems and software applications.
Manage associated tasks in the EHR and other diagnostic systems.
Coordinate communication between clinical and administrative teams and act as a resource for patients and staff regarding administrative requirements.
Competencies
Accountability:
Accepts full responsibility for self and contribution as a team member; displays honesty, truthfulness, confronts problems quickly, demonstrates commitment to organizational success and inspires others.
Attention to Detail:
Considers all aspects of tasks, accurately checks processes, sets high standards for self and others, assumes accountability.
Patient Relations:
Meets patient and family needs, ensures patient safety and satisfaction, uses appropriate interpersonal techniques to resolve difficult situations.
Initiative:
Takes prompt action to accomplish objectives, exceeds required goals, is proactive.
Collaboration/Teamwork:
Cooperates with others to accomplish common goals, treats others with dignity and respect, maintains a friendly demeanor, values contributions.
Core Values
Be available to work as scheduled and report to work on time.
Be willing to accept supervision and work well with others.
Be properly groomed and wear ID badge visibly.
Comply with all departmental and institutional policies, Employee Handbook, Code of Conduct, and complete NetLearning by due date annually.
Promote a workplace culture based on mutual respect and merit.
Adhere to safe working practices and follow all safety policies and procedures.
Wear appropriate PPE as outlined by infection control policies.
Demonstrate compliance with all regulatory agency requirements.
Minimum Qualifications
Education: High School Graduate or equivalent (preferred).
Work Experience: Minimum one year of customer service experience required, healthcare experience preferred.
Special Training, Certification or Licensure: None.
Salary Range $20.69 - $27.36 per hour.
Benefits
Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees; Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals, six paid holidays, and compliance with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full‑time and other employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer‑paid plans and optional buy‑up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan.
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.
Seniority Level Entry level
Employment Type Full‑time
Job Function Research, Analyst, and Information Technology
Industries Hospitals and Health Care
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Serves as the primary contact for patients, physicians and staff regarding the administrative aspects of a patient visit or service. Coordinates registration, scheduling and insurance functions as applicable to ensure efficient provision of patient care.
Responsibilities
Coordinate the administrative aspects of patient clinic visits and services, including scheduling, insurance verification, financial counseling, third‑party authorization, charge entry, and mailing required forms prior to the scheduled appointment. Educate potential patients about the visit or service as appropriate.
Accurately enter patient demographic and insurance information to facilitate accurate clinical billing. Collect co‑pays and provide receipts as applicable.
Answer, screen, and route phone calls, including taking messages; obtain patient records as needed and process them.
Maintain proficiency in departmental information systems and software applications.
Manage associated tasks in the EHR and other diagnostic systems.
Coordinate communication between clinical and administrative teams and act as a resource for patients and staff regarding administrative requirements.
Competencies
Accountability:
Accepts full responsibility for self and contribution as a team member; displays honesty, truthfulness, confronts problems quickly, demonstrates commitment to organizational success and inspires others.
Attention to Detail:
Considers all aspects of tasks, accurately checks processes, sets high standards for self and others, assumes accountability.
Patient Relations:
Meets patient and family needs, ensures patient safety and satisfaction, uses appropriate interpersonal techniques to resolve difficult situations.
Initiative:
Takes prompt action to accomplish objectives, exceeds required goals, is proactive.
Collaboration/Teamwork:
Cooperates with others to accomplish common goals, treats others with dignity and respect, maintains a friendly demeanor, values contributions.
Core Values
Be available to work as scheduled and report to work on time.
Be willing to accept supervision and work well with others.
Be properly groomed and wear ID badge visibly.
Comply with all departmental and institutional policies, Employee Handbook, Code of Conduct, and complete NetLearning by due date annually.
Promote a workplace culture based on mutual respect and merit.
Adhere to safe working practices and follow all safety policies and procedures.
Wear appropriate PPE as outlined by infection control policies.
Demonstrate compliance with all regulatory agency requirements.
Minimum Qualifications
Education: High School Graduate or equivalent (preferred).
Work Experience: Minimum one year of customer service experience required, healthcare experience preferred.
Special Training, Certification or Licensure: None.
Salary Range $20.69 - $27.36 per hour.
Benefits
Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees; Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals, six paid holidays, and compliance with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full‑time and other employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer‑paid plans and optional buy‑up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan.
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.
Seniority Level Entry level
Employment Type Full‑time
Job Function Research, Analyst, and Information Technology
Industries Hospitals and Health Care
#J-18808-Ljbffr