Veterans Staffing
Customer Service Representative
Veterans Staffing, Defuniak Springs, Florida, United States, 32435
Customer Service Representative
The City of DeFuniak Springs is an Equal Opportunity, E-Verify and Drug Free Workplace Employer. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Management reserves the right to modify, add, or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment. JOB SUMMARY: This position performs cash handling, routine clerical, administrative, data processing work, calculating, posting and verifying duties to obtain financial data for use in maintaining billing and accounting records in the utilities department. ESSENTIAL JOB FUNCTIONS: Operate, maintain, and balance cash drawer. Post customer payments by recording cash, check and credit card transactions. Responsible for the collection of utility bills and miscellaneous receivables within the City. Posts transactions to billing records such as payments, adjustments and/or billings. Enters information into the computer and/or computes amounts due. Assists in maintaining and creating utility customer accounts and workorders. Receives phone calls and citizen visits concerning billings and/or services. Responds promptly and professionally when returning telephone calls and replying to correspondences. Maintains accurate files, including pulling and filing customer applications, work orders and other documents, and maintains files in a neat and orderly manner. Create and maintain accurate electronic records, to include scanning, reviewing, and filing, appropriately and timely. Prepares miscellaneous invoices and other reports. Complete, respond and file received Lien searches. Adheres to and makes decisions in accordance with applicable laws, rules, regulations, policies, city resolutions and ordinances. Acts as the backup to Utility Account Specialist. Acts as the backup to Accounts Receivable Specialist. Adheres to work schedule and attendance requirements. Adheres to all safety rules and regulations. Performs other work as directed and required. Must create a positive public image as a representative of the City. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of modern office techniques, procedures, and practices. Skilled in operating with appropriate speed and accuracy a variety of standard office business equipment including a computer, printer, typewriter, telephone, calculator, copier, and fax machine.
The City of DeFuniak Springs is an Equal Opportunity, E-Verify and Drug Free Workplace Employer. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Management reserves the right to modify, add, or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment. JOB SUMMARY: This position performs cash handling, routine clerical, administrative, data processing work, calculating, posting and verifying duties to obtain financial data for use in maintaining billing and accounting records in the utilities department. ESSENTIAL JOB FUNCTIONS: Operate, maintain, and balance cash drawer. Post customer payments by recording cash, check and credit card transactions. Responsible for the collection of utility bills and miscellaneous receivables within the City. Posts transactions to billing records such as payments, adjustments and/or billings. Enters information into the computer and/or computes amounts due. Assists in maintaining and creating utility customer accounts and workorders. Receives phone calls and citizen visits concerning billings and/or services. Responds promptly and professionally when returning telephone calls and replying to correspondences. Maintains accurate files, including pulling and filing customer applications, work orders and other documents, and maintains files in a neat and orderly manner. Create and maintain accurate electronic records, to include scanning, reviewing, and filing, appropriately and timely. Prepares miscellaneous invoices and other reports. Complete, respond and file received Lien searches. Adheres to and makes decisions in accordance with applicable laws, rules, regulations, policies, city resolutions and ordinances. Acts as the backup to Utility Account Specialist. Acts as the backup to Accounts Receivable Specialist. Adheres to work schedule and attendance requirements. Adheres to all safety rules and regulations. Performs other work as directed and required. Must create a positive public image as a representative of the City. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of modern office techniques, procedures, and practices. Skilled in operating with appropriate speed and accuracy a variety of standard office business equipment including a computer, printer, typewriter, telephone, calculator, copier, and fax machine.