U-Haul
Join to apply for the
Customer Service Representative
role at
U‑Haul
Are you a people person? Do you love helping others? U‑Haul is looking for friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul company’s exceptional service and ensure that customers get all the help they need on their journeys by inspecting and maintaining equipment, as well as assisting customers using up‑to‑date technology to dispatch and return equipment. This position offers on‑the‑job education.
U‑Haul Offers
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24‑hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
Responsibilities
Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
Use smartphone‑based U‑Scan technology to manage rentals and inventory.
Refill propane tanks.
Work in all weather conditions.
90‑day trial period.
Storage walks and unit clean‑outs.
Update inventory.
Move and hook up U‑Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer questions and educate customers regarding products and services.
Lot walks.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U‑Haul upon employment).
Drive a forklift (certification offered through U‑Haul upon employment).
Other duties as assigned.
Participate in ongoing continuous U‑Haul education through U‑Haul University.
Minimum Qualifications
Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Work Environment The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of
lbs. assisted or unassisted.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other (Retail)
Referrals Referrals increase your chances of interviewing at U‑Haul by 2x.
Locations Reston, VA $85,000.00–$114,000.00
Arlington, VA $60,000.00–$85,000.00
#J-18808-Ljbffr
Customer Service Representative
role at
U‑Haul
Are you a people person? Do you love helping others? U‑Haul is looking for friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul company’s exceptional service and ensure that customers get all the help they need on their journeys by inspecting and maintaining equipment, as well as assisting customers using up‑to‑date technology to dispatch and return equipment. This position offers on‑the‑job education.
U‑Haul Offers
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24‑hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
Responsibilities
Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
Use smartphone‑based U‑Scan technology to manage rentals and inventory.
Refill propane tanks.
Work in all weather conditions.
90‑day trial period.
Storage walks and unit clean‑outs.
Update inventory.
Move and hook up U‑Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer questions and educate customers regarding products and services.
Lot walks.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U‑Haul upon employment).
Drive a forklift (certification offered through U‑Haul upon employment).
Other duties as assigned.
Participate in ongoing continuous U‑Haul education through U‑Haul University.
Minimum Qualifications
Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Work Environment The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of
lbs. assisted or unassisted.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other (Retail)
Referrals Referrals increase your chances of interviewing at U‑Haul by 2x.
Locations Reston, VA $85,000.00–$114,000.00
Arlington, VA $60,000.00–$85,000.00
#J-18808-Ljbffr