TKO
Who We Are
TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year‑round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry‑leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.
Our Customer Service Specialists’ primary responsibility is to assist our clients in getting to and from their event destination according to their budget and itinerary. This position will mostly manage incoming calls in a professional, efficient, and friendly manner. Key characteristics for success include strong organizational, telephone etiquette, and customer service skills. This individual must also manage multiple tasks and projects at once. This individual should demonstrate a desire to learn and grow and offer ideas and suggestions to streamline event processes.
Responsibilities
Field customer inquiries, concerns, and requests in a professional and timely manner via phone calls (25+ daily)
Provide exceptional customer service and professionalism when interacting with guests, partners, clients, and peers.
Work with guests, as needed, to identify specific needs and expectations.
Ability to de‑escalate and deal with complaints/negative feedback
Maintain continuous knowledge of events and partnerships
Investigate and resolve specific issues related to guests; identify and elevate priority issues; and route calls to the appropriate resources.
Active participation in all training and office‑wide meetings.
Support event teams with projects, needs, and responsibilities, as necessary.
Work with all event teams in assisting guests by asking questions to provide the best customer service experience.
Other general administrative duties (e.g., order processing, data entry, new‑hire phone training, etc.) as assigned.
Participate in event training to prepare for go‑live date.
Must be willing to work collaboratively as part of a team.
Qualifications
High school diploma or equivalent
Experience in a customer service position (minimum of 2+ years) preferably in sports and/or travel and hospitality industry.
Exceptional interpersonal skills - a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
Passion for helping others and a strong ability to express empathy, remain calm, cool, and collected with demanding customers at all times.
Attention to detail, accurate data entry and typing skills.
Ability to multi‑task within a high‑pressure environment.
Continually strive for self‑development and discovering better means of accomplishing both personal and professional goals.
Ability to work weekends and extended hours during seasonal busy periods as needed.
Travel This position does not require travel but could offer different opportunities outside the Dallas Office.
Preferred Skill Bilingual
TKO EEO Statement TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non‑discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non‑discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Entertainment Providers
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TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year‑round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry‑leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.
Our Customer Service Specialists’ primary responsibility is to assist our clients in getting to and from their event destination according to their budget and itinerary. This position will mostly manage incoming calls in a professional, efficient, and friendly manner. Key characteristics for success include strong organizational, telephone etiquette, and customer service skills. This individual must also manage multiple tasks and projects at once. This individual should demonstrate a desire to learn and grow and offer ideas and suggestions to streamline event processes.
Responsibilities
Field customer inquiries, concerns, and requests in a professional and timely manner via phone calls (25+ daily)
Provide exceptional customer service and professionalism when interacting with guests, partners, clients, and peers.
Work with guests, as needed, to identify specific needs and expectations.
Ability to de‑escalate and deal with complaints/negative feedback
Maintain continuous knowledge of events and partnerships
Investigate and resolve specific issues related to guests; identify and elevate priority issues; and route calls to the appropriate resources.
Active participation in all training and office‑wide meetings.
Support event teams with projects, needs, and responsibilities, as necessary.
Work with all event teams in assisting guests by asking questions to provide the best customer service experience.
Other general administrative duties (e.g., order processing, data entry, new‑hire phone training, etc.) as assigned.
Participate in event training to prepare for go‑live date.
Must be willing to work collaboratively as part of a team.
Qualifications
High school diploma or equivalent
Experience in a customer service position (minimum of 2+ years) preferably in sports and/or travel and hospitality industry.
Exceptional interpersonal skills - a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
Passion for helping others and a strong ability to express empathy, remain calm, cool, and collected with demanding customers at all times.
Attention to detail, accurate data entry and typing skills.
Ability to multi‑task within a high‑pressure environment.
Continually strive for self‑development and discovering better means of accomplishing both personal and professional goals.
Ability to work weekends and extended hours during seasonal busy periods as needed.
Travel This position does not require travel but could offer different opportunities outside the Dallas Office.
Preferred Skill Bilingual
TKO EEO Statement TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non‑discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non‑discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Entertainment Providers
#J-18808-Ljbffr