Tesla Motors, Inc.
Overview
Tesla is seeking an Associate Manager, Title Operations within the Used Car Operations business. This team is responsible for ensuring seamless title transfers for all acquired vehicles across North America.
In this role, you will play a lead role in shaping the used vehicle title and document processing operation across the North America market. You will be responsible for managing the "title factory," which intakes, processes, stores, and releases all vehicle titles acquired and sold by Tesla. This complex and multifaceted role requires exceptional executive-level communication skills, demonstrated leadership experience, strong business operations acumen, and a track record of success in leading high-impact teams.
What You'll Do
Manage, train, lead, and develop a team of Title Specialists to physically process all US trade-in, return, and captive lease return vehicle titles
Continuously refine document processes to achieve the highest levels of efficiency and daily output, with the goal of same-day processing for all documents
Proactively update team areas of responsibility (AORs) to ensure all tasks and responsibilities are clearly assigned and maintained
Develop extensive knowledge of all applicable regulations across North America to ensure compliance; proactively adapt operations to account for regulatory changes while meeting aggressive business goals
Identify and address systemic issues within the operational workflow; escalate critical opportunities or concerns; develop innovative solutions, lead implementation, measure success, and establish a cadence of continuous improvement
Uphold team and company standards while holding team members accountable to key performance indicators (KPIs)
Establish effective and collaborative communication channels with stakeholders at all levels, both internal and external; cultivate and maintain strong partnerships to support cross-functional business objectives
What You'll Bring
Bachelor\'s degree or equivalent experience
Proven leadership and people management experience in large organizations, with the ability to motivate and inspire teams to achieve goals
Strong business acumen and a track record of optimizing operational and employee productivity
Dynamic and critical thinker with the ability to identify and resolve trends, issues, and blockers at various levels of the operation
Knowledge or expertise in DMV title transfer processes and business operations is required
Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans with plan options and $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both with options with a $0 paycheck contribution
Company Paid HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
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In this role, you will play a lead role in shaping the used vehicle title and document processing operation across the North America market. You will be responsible for managing the "title factory," which intakes, processes, stores, and releases all vehicle titles acquired and sold by Tesla. This complex and multifaceted role requires exceptional executive-level communication skills, demonstrated leadership experience, strong business operations acumen, and a track record of success in leading high-impact teams.
What You'll Do
Manage, train, lead, and develop a team of Title Specialists to physically process all US trade-in, return, and captive lease return vehicle titles
Continuously refine document processes to achieve the highest levels of efficiency and daily output, with the goal of same-day processing for all documents
Proactively update team areas of responsibility (AORs) to ensure all tasks and responsibilities are clearly assigned and maintained
Develop extensive knowledge of all applicable regulations across North America to ensure compliance; proactively adapt operations to account for regulatory changes while meeting aggressive business goals
Identify and address systemic issues within the operational workflow; escalate critical opportunities or concerns; develop innovative solutions, lead implementation, measure success, and establish a cadence of continuous improvement
Uphold team and company standards while holding team members accountable to key performance indicators (KPIs)
Establish effective and collaborative communication channels with stakeholders at all levels, both internal and external; cultivate and maintain strong partnerships to support cross-functional business objectives
What You'll Bring
Bachelor\'s degree or equivalent experience
Proven leadership and people management experience in large organizations, with the ability to motivate and inspire teams to achieve goals
Strong business acumen and a track record of optimizing operational and employee productivity
Dynamic and critical thinker with the ability to identify and resolve trends, issues, and blockers at various levels of the operation
Knowledge or expertise in DMV title transfer processes and business operations is required
Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans with plan options and $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both with options with a $0 paycheck contribution
Company Paid HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
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