Crum Forster
divh2Customer Service Representative/h2pTravel Insured International, a Crum
Forster company, is hiring a Customer Service Representative./ppTravel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident
Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. Were committed to providing dependable coverage, great value, and customer satisfaction./ppBecause protecting travelers journeys isnt just our businessits our promise. Our promise to protect every traveler, every experience, every time. Travel Insured International travel protection meets our travelers in the moments that matter. We are here. Go be there./ppTravel Insured International is hiring our next class of Customer Service Representatives to join our growing organization! Join us!/ppOur Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community./ppInterested in this role, but dont have Customer Service experience? Our Customer Service Representatives are provided with training and tools to begin your career! Our structured training program includes licensing training, classroom training on everything Customer Care at TII, and a collaborative mentor stage that allows for practical application of your new knowledge./ppWe are proud that some of our best Customer Service Representatives have gone on to other parts of our organization, including, Claims, Product and our Quality Management team, to name a few!/ppWe are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM
7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7:15pm. Scheduled shifts are determined by business need and may be subject to change./ph2Job Description/h2pstrongWhat You Will Do:/strong/pulliAnswer inbound calls/liliProvide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests/liliCreate cases in Salesforce to address customer needs (such as documentation or policy changes)/liliAct as a liaison with agency partners that have dedicated TII support email addresses/liliParticipate in weekly coaching sessions/liliParticipate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls/liliServe as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing/liliPerform other related duties as needed/li/ulpstrongWhat You Will Bring To CF:/strong/pulliCustomer-Centric: Skilled at prioritizing customer needs and experiences, understanding what they want and delivering exceptional service./liliSales Focused: Ability to effectively communicate the value of TIIs offerings and tailored solutions to travelers insurance needs./liliEffective Listening: Including active listening and empathy/liliEffective Communication Skills: Both written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience and verbally by phone//liliAbility to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence./li/ulpstrongRequirements:/strong/pulliA High School Diploma or GED is required/lili1 year of experience in a customer service or retail role is required, call center experience preferred./liliProficiency with MS Office applications is required. Includes MS Word, Outlook and Teams./liliA Personal Lines or Property
Casualty License is required for this role which requires passing an exam and must be obtained within 90 days of employment. Classroom training is provided./liliExperience in the Travel Insurance industry is preferred./liliDependable internet connection with a dedicated private workspace./li/ulh2What CF Will Bring To You/h2ulliCompetitive compensation package/liliGenerous 401K employer match/liliEmployee Stock Purchase plan with employer matching/liliGenerous Paid Time Off/liliExcellent benefits that go beyond health, dental
vision. Our programs are focused on your whole familys wellness including your physical, mental and financial wellbeing/liliA core CF tenant is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path/liliA dynamic, ambitious, fun and exciting work environment/liliWe believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community/li/ulpstrongAt CF You Will Belong/strong/ppWe value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know./ppFor California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information./ppCrum
Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $31,100 to a maximum of $58,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employees contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs./p/div
Forster company, is hiring a Customer Service Representative./ppTravel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident
Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. Were committed to providing dependable coverage, great value, and customer satisfaction./ppBecause protecting travelers journeys isnt just our businessits our promise. Our promise to protect every traveler, every experience, every time. Travel Insured International travel protection meets our travelers in the moments that matter. We are here. Go be there./ppTravel Insured International is hiring our next class of Customer Service Representatives to join our growing organization! Join us!/ppOur Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community./ppInterested in this role, but dont have Customer Service experience? Our Customer Service Representatives are provided with training and tools to begin your career! Our structured training program includes licensing training, classroom training on everything Customer Care at TII, and a collaborative mentor stage that allows for practical application of your new knowledge./ppWe are proud that some of our best Customer Service Representatives have gone on to other parts of our organization, including, Claims, Product and our Quality Management team, to name a few!/ppWe are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM
7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7:15pm. Scheduled shifts are determined by business need and may be subject to change./ph2Job Description/h2pstrongWhat You Will Do:/strong/pulliAnswer inbound calls/liliProvide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests/liliCreate cases in Salesforce to address customer needs (such as documentation or policy changes)/liliAct as a liaison with agency partners that have dedicated TII support email addresses/liliParticipate in weekly coaching sessions/liliParticipate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls/liliServe as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing/liliPerform other related duties as needed/li/ulpstrongWhat You Will Bring To CF:/strong/pulliCustomer-Centric: Skilled at prioritizing customer needs and experiences, understanding what they want and delivering exceptional service./liliSales Focused: Ability to effectively communicate the value of TIIs offerings and tailored solutions to travelers insurance needs./liliEffective Listening: Including active listening and empathy/liliEffective Communication Skills: Both written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience and verbally by phone//liliAbility to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence./li/ulpstrongRequirements:/strong/pulliA High School Diploma or GED is required/lili1 year of experience in a customer service or retail role is required, call center experience preferred./liliProficiency with MS Office applications is required. Includes MS Word, Outlook and Teams./liliA Personal Lines or Property
Casualty License is required for this role which requires passing an exam and must be obtained within 90 days of employment. Classroom training is provided./liliExperience in the Travel Insurance industry is preferred./liliDependable internet connection with a dedicated private workspace./li/ulh2What CF Will Bring To You/h2ulliCompetitive compensation package/liliGenerous 401K employer match/liliEmployee Stock Purchase plan with employer matching/liliGenerous Paid Time Off/liliExcellent benefits that go beyond health, dental
vision. Our programs are focused on your whole familys wellness including your physical, mental and financial wellbeing/liliA core CF tenant is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path/liliA dynamic, ambitious, fun and exciting work environment/liliWe believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community/li/ulpstrongAt CF You Will Belong/strong/ppWe value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know./ppFor California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information./ppCrum
Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $31,100 to a maximum of $58,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employees contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs./p/div