Customer Service Representative

divh2Customer Service Representative/h2pTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research./ppWe are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins./ph3Job Summary:/h3pThe Customer Service Representative (CSR) will be part of the Customer Service team in Hudson, NH. This position will support the Sales Operations, Repair, and Warranty departments for both the Raymarine and FLIR Maritime brands. This is a key customer facing position in the organization and requires efficient coordination between both FLIR account and end customers. The CSR will work directly with key stakeholders to process and coordinate all Americas orders. This position is required to be on-site./ph3Primary Duties

Responsibilities:/h3ulliFields incoming internal and external inquiries for B2B and B2C stakeholders

both in terms of phone calls, emails, and CRM tickets/liliOpens and updates work orders in SAP as directed, prepares work orders for quotes and processing, and updates relevant internal and external stakeholders throughout the process/liliAssists leadership in staying on top of WIP to ensure that they are closed in a timely fashion/liliDaily problem solving and critical thinking, e.g., correcting errors in SAP, reviewing workflows and processes, etc./liliLiaise with internal stakeholders to report weekly updates on turnaround times, and product availability, lead times, and shortages/liliRegular review and fulfillment of order backlog/liliReview customer orders and devise creative solutions during periods of supply constraints/liliMaintaining, improving, and enhancing procedures and work instructions from the front-line perspective/liliWork with Teledynes Global Trade Compliance group to ensure both import and export of orders are properly documented and processed/li/ulpJob Qualifications:/pulliPrevious customer service experience, preferably in the technology sector or at a large corporation/liliStrong Enterprise Resource Planning (ERP) system experience, preferably SAP/liliWell versed in other computer applications and environments, e.g., Windows, Microsoft Office, web-based CRMs, KMS, etc./liliA self-starter who shows up every day with an ethical, analytical, creative, and independent spirit; A team player is critical to this role/liliSolid communicator, verbal and written/li/ulpApplicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws./ppYou may not realize it, but Teledyne enables many of the products and services you use every day./p/div