Customer Service Representative (09-03)

divh2Job Opportunity At La Clinica De Familia/h2pLa Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures./ppNon-exempt $15.35/ph3Job Summary/h3pResponsible primarily for maintenance of medical records and respective patient information, ensuring confidentiality and safe-guarding, and in compliance with applicable LCDF policies and standards. Also assists with other front office functions, especially providing effective customer service to patients, at assigned clinic./ph3Core Competencies/h3ulliExcellent communications skills; demonstrate courtesy and respect; bilingual English/Spanish (required)/liliMust have excellent phone etiquette/liliMust possess excellent time management skills/liliHigh attention to detail with high degree of organization/liliMust be self-initiating and adaptable with ability to communicate to a variety of staff members/liliMust exercise excellent judgement/liliMust maintain a high level of confidentiality/liliMust be able to work well under pressure and with minimal supervision/liliGood organization and analytical abilities/liliExceptionally strong customer service, communication and interpersonal skills./liliAdvocate for positive patient experience./liliGood basic math skills./liliBasic office skills- ability to use windows based software, copier, fax machine, etc./liliDemonstrated ability to treat patients with respect, dignity and culturally appropriate./liliHigh level of flexibility./liliDemonstrates competency in basic computer skills/li/ulh3Job Requirements/h3pHigh school graduate or equivalent and/or completion of a medical terminology course. One-year experience in a records department preferred. Ability to work in high stress environment./ph3Benefits/h3pHealth Insurance - PPO Dental Insurance Vision Insurance 401(K) with employer matching Life and ADD Insurance Short Term Disability Long Term Disability Supplement Life Insurance Paid Time Off (PTO) Holidays (9) Education Reimbursement Cafeteria Plan Employee Assistance Program Travel Reimbursement/p/div