Westin Boston Seaport District - Director Front Office

divh2Director Of Front Office/h2pAs a Director of Front Office, you would be responsible for directing and administering of all Front Desk operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities./ppExempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time./ph3Qualifications/h3ulliBachelors degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associates degree with at least 3 years of Front Office management experience is required./liliSpecific brand experience/OnQ (PMS

property management) Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred./li/ulh3Job Responsibilities/h3ulliDirects and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation/liliMonitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward/liliMonitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly/liliInitiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue/liliImplements and monitors all corporate marketing programs/liliEnsures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events/liliRuns and completes daily reports, analyze data and make decisions based on data/liliResolves guest issues and concerns to guest satisfaction/liliRecruits, interviews and trains associates/liliParticipates in the Property Manager on Duty program./liliIs certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department./liliCompletes tasks or projects as assigned or as required./li/ulpAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:/pulliNow offering Daily Pay! Ask your Recruiter for more details/liliMedical, Dental, and Vision Coverage/liliShort-Term and Long-Term Disability Income/liliTerm Life and ADD Insurance/liliPaid Time Off/liliEmployee Assistance Program/lili401k Retirement Plan/li/ulpPROPERTY INFORMATION:/ppLocated in Bostons Seaport District, Westin Boston Waterfront features a vertical garden

a natural feature that purifies the air. The Institute Of Contemporary Art, Boston Convention Exhibitors Center and Boston Childrens Museum are all within walking distance of the property. Enjoy a restful nights sleep in the Boston Waterfront Westins guestrooms, featuring a flat-screen TV, a coffee maker with Starbucks Coffee and a bathrobe. Start the day with a buffet breakfast at the on-site Sauciety restaurant./p/div