Strongbridge LLC
Customer Service Representative II - Mortgage Origination/Servicing
Strongbridge LLC, Maple Ridge, Indiana, United States
*This is not a 100% remote role.*
Strongbridge LLC is seeking full‑time Customer Service Representatives/Mortgage Professionals to work in person at our call center. Representatives play an important role in the mortgage industry and engage with lenders, banks, mortgage institutions, and consumers to answer questions and provide critical information about HUD, FHA, and reverse mortgages.
Candidates must be able to pass a standard background and credit check with a drug screen. This is a full‑time opportunity with a shift from 10 am to 6:30 pm.
This position is covered under the Service Contract Act (SCA) and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit.
It is eligible for paid vacation, sick leave, and holidays.
Basic Qualifications
Minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer‑service or contact‑center experience, OR at least three years of loan origination experience working with conventional loans and/or other government‑backed loans (FHA, USDA, VA).
Two to four years of college or equivalent work experience.
Strong interpersonal and customer‑service skills.
Basic PC skills (including MS Office) and the ability to navigate a computer Customer Relationship Management application, related websites, and support tools.
Effective written and verbal communication.
Ability to analyze and solve problems.
Ability to manage time effectively.
Ability to type 35 words per minute.
The ability to work an 8‑hour shift, Monday through Friday, between 8 am and 8 pm Eastern Time, based on business needs.
Desired Qualifications
Mortgage origination experience.
Headquartered in Sterling, Va., Strongbridge is a federal‑government service provider.
We have extensive experience and knowledge in systems engineering, IT services, strategic communications and program support.
We are financially secure and a trusted partner that treats our customers, partners and employees with integrity and respect.
What Sets Strongbridge Apart Strongbridge is a robust and agile small business led by seasoned government‑contracting executives with the quality processes and management controls of a large business.
Our program management processes and techniques are based on industry best practices and certified by external auditors, ensuring low performance risk.
Strongbridge has a proven record of customer satisfaction that provides assurance of future high performance.
We offer a comprehensive benefits package for full‑time employees including paid time off, paid holidays, 401(k) with company match, health/dental/life insurance, short and long‑term disability, and flexible spending accounts.
Strongbridge is committed to hiring and retaining a qualified workforce.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.
Strongbridge also maintains a drug‑free workplace.
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Strongbridge LLC is seeking full‑time Customer Service Representatives/Mortgage Professionals to work in person at our call center. Representatives play an important role in the mortgage industry and engage with lenders, banks, mortgage institutions, and consumers to answer questions and provide critical information about HUD, FHA, and reverse mortgages.
Candidates must be able to pass a standard background and credit check with a drug screen. This is a full‑time opportunity with a shift from 10 am to 6:30 pm.
This position is covered under the Service Contract Act (SCA) and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit.
It is eligible for paid vacation, sick leave, and holidays.
Basic Qualifications
Minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer‑service or contact‑center experience, OR at least three years of loan origination experience working with conventional loans and/or other government‑backed loans (FHA, USDA, VA).
Two to four years of college or equivalent work experience.
Strong interpersonal and customer‑service skills.
Basic PC skills (including MS Office) and the ability to navigate a computer Customer Relationship Management application, related websites, and support tools.
Effective written and verbal communication.
Ability to analyze and solve problems.
Ability to manage time effectively.
Ability to type 35 words per minute.
The ability to work an 8‑hour shift, Monday through Friday, between 8 am and 8 pm Eastern Time, based on business needs.
Desired Qualifications
Mortgage origination experience.
Headquartered in Sterling, Va., Strongbridge is a federal‑government service provider.
We have extensive experience and knowledge in systems engineering, IT services, strategic communications and program support.
We are financially secure and a trusted partner that treats our customers, partners and employees with integrity and respect.
What Sets Strongbridge Apart Strongbridge is a robust and agile small business led by seasoned government‑contracting executives with the quality processes and management controls of a large business.
Our program management processes and techniques are based on industry best practices and certified by external auditors, ensuring low performance risk.
Strongbridge has a proven record of customer satisfaction that provides assurance of future high performance.
We offer a comprehensive benefits package for full‑time employees including paid time off, paid holidays, 401(k) with company match, health/dental/life insurance, short and long‑term disability, and flexible spending accounts.
Strongbridge is committed to hiring and retaining a qualified workforce.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.
Strongbridge also maintains a drug‑free workplace.
#J-18808-Ljbffr