Automotive Customer Service Representative Customer Service Warrenville, IL

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for an Automotive Customer Service Representative to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests.

Responsibilities

Reviewing automotive contracts and evaluating maintenance claims

Obtaining any needed documentation from the customer to assist with processing maintenance claims

Assisting customers with general questions related to their contracts, and going over provisions on contracts

Using the AGWS system to log notes and input documentation

Training On the job

Requirements

Previous automotive experience in service or automotive related customer service is a plus

Must be able to type a minimum of 30 WPM

Strong multitasking skills

ASE certifications a plus

Technical certification or degree preferred

Strong customer service and phone skills

Benefits We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

Medical, dental, vision, life insurance, and a health savings account

401(k) with up to 6% matching

Professional development and training

Promotion from within

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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