Electricenergyonline
Manager, Sales Process & Technology - Hybrid NRG Energy, Inc. Location: Texas Ca
Electricenergyonline, Granite Heights, Wisconsin, United States
Job Summary
The Sales Process & Technology teams are responsible for the maintenance, design, and implementation of process improvement as well as technology projects across multiple acquisition sales channels and sales operations teams. They work closely with sales leadership teams, sales partners, internal stakeholders, and third-party vendors to drive best-in-class experiences.
The Sales Process & Technology Manager works with key stakeholders to understand their needs, identify best practices, and implement innovative solutions to improve the end-to-end process & technology. They leverage their process & technology expertise to maximize quality sales volume, enhance customer & agent experience, and minimize operational costs. Additionally, this role supervises Supervisor, Analyst I, Analyst II and or Analyst III personnel in execution of their responsibilities.
This position supports both Texas USA and Alberta CA markets for NRG.
Essential Duties/Responsibilities
Document processes, including flow maps, to level set & understand how sales are processed successfully and unsuccessfully.
Collaborate with other analysts, technology teams, quality assurance, compliance, regulatory, legal, and business users.
Support end-to-end testing, regression testing and training development for project implementation.
Be subject matter expert on the applications and process for channels & teams supported, including external systems.
Manage small to extra large process improvement efforts including business requirements, solution design & delivery, testing, launch and warranty phases. Maintain project timeframes, objectives, and communications. Utilize best practices for sales to new and existing customers.
Identify and track metrics to measure progress of process improvement efforts as well as sales process & technology performance.
Present findings and recommendations to stakeholders. Tell the story on gaps to need / expectation as well as our success in closing those gaps.
Develop an implementation plan that includes a detailed timeline with milestones, key tasks/activities, and responsibilities of stakeholders/resources.
Design and execute experiments to troubleshoot and test potential solutions.
Manage launching of new vendors, technology, products, and processes for channels supported.
Provide day-to-day analytical and technical support for channels supported.
Develop team members through identifying area of opportunity, creating training plans/goals, and managing performance outcomes.
Evaluate business processes to identify continuous improvement opportunities through redesign, workflow, automation, and elimination of non-value-added work.
Use root cause analysis to identify innovative solutions to exceptions, errors, and process gaps.
Contribute to the creation of process improvement roadmaps for channels supported.
Perform other related duties as assigned.
Working Conditions
Hybrid work environment based on existing business needs
Some overtime required as special projects arise
Travel up to 10%
Minimum Requirements
Bachelor's degree
Preferred Qualifications
Bachelor's degree in business, economics, or a related field
Expert in Visio and Excel
Proficient in PowerPoint and Word
SQL query writing proficiency
Experience with SAP and/or Salesforce
Process improvement skills such as Lean / Six Sigma
5+ years experience working with or within a Retail Electricity Provider
Additional Knowledge, Skills and Abilities
Experience guiding vendors and IT teams to provide the needed process & technology
Creative problem solver dealing with time & resource constraints in a dynamic environment
Strong interpersonal, verbal & written communications, and presentation skills
Ability to interview other subject matter experts, technical teams and end users to understand process/system
Experience challenging the status quo
Self-directed & self-motivated with ability to handle several concurrent assignments effectively
Ability to work independently and with teams
Experience with relational database design
Experience working on process improvement projects / technology integration projects
Strong leadership and coaching skills to lead high performing analysts
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The Sales Process & Technology Manager works with key stakeholders to understand their needs, identify best practices, and implement innovative solutions to improve the end-to-end process & technology. They leverage their process & technology expertise to maximize quality sales volume, enhance customer & agent experience, and minimize operational costs. Additionally, this role supervises Supervisor, Analyst I, Analyst II and or Analyst III personnel in execution of their responsibilities.
This position supports both Texas USA and Alberta CA markets for NRG.
Essential Duties/Responsibilities
Document processes, including flow maps, to level set & understand how sales are processed successfully and unsuccessfully.
Collaborate with other analysts, technology teams, quality assurance, compliance, regulatory, legal, and business users.
Support end-to-end testing, regression testing and training development for project implementation.
Be subject matter expert on the applications and process for channels & teams supported, including external systems.
Manage small to extra large process improvement efforts including business requirements, solution design & delivery, testing, launch and warranty phases. Maintain project timeframes, objectives, and communications. Utilize best practices for sales to new and existing customers.
Identify and track metrics to measure progress of process improvement efforts as well as sales process & technology performance.
Present findings and recommendations to stakeholders. Tell the story on gaps to need / expectation as well as our success in closing those gaps.
Develop an implementation plan that includes a detailed timeline with milestones, key tasks/activities, and responsibilities of stakeholders/resources.
Design and execute experiments to troubleshoot and test potential solutions.
Manage launching of new vendors, technology, products, and processes for channels supported.
Provide day-to-day analytical and technical support for channels supported.
Develop team members through identifying area of opportunity, creating training plans/goals, and managing performance outcomes.
Evaluate business processes to identify continuous improvement opportunities through redesign, workflow, automation, and elimination of non-value-added work.
Use root cause analysis to identify innovative solutions to exceptions, errors, and process gaps.
Contribute to the creation of process improvement roadmaps for channels supported.
Perform other related duties as assigned.
Working Conditions
Hybrid work environment based on existing business needs
Some overtime required as special projects arise
Travel up to 10%
Minimum Requirements
Bachelor's degree
Preferred Qualifications
Bachelor's degree in business, economics, or a related field
Expert in Visio and Excel
Proficient in PowerPoint and Word
SQL query writing proficiency
Experience with SAP and/or Salesforce
Process improvement skills such as Lean / Six Sigma
5+ years experience working with or within a Retail Electricity Provider
Additional Knowledge, Skills and Abilities
Experience guiding vendors and IT teams to provide the needed process & technology
Creative problem solver dealing with time & resource constraints in a dynamic environment
Strong interpersonal, verbal & written communications, and presentation skills
Ability to interview other subject matter experts, technical teams and end users to understand process/system
Experience challenging the status quo
Self-directed & self-motivated with ability to handle several concurrent assignments effectively
Ability to work independently and with teams
Experience with relational database design
Experience working on process improvement projects / technology integration projects
Strong leadership and coaching skills to lead high performing analysts
#J-18808-Ljbffr