Universal Insurance Holdings, Inc.
Customer Service Representative
Universal Insurance Holdings, Inc., Fort Lauderdale, Florida, us, 33336
**Know your rights**Inform yourself of your rights and responsibilities by reviewing the content provided in the list below.* Employment Eligibility (e-Verify):* Right to work:
/It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.**Position Description:** The CSR would be responsible for assisting current customers with various service needs. The CSR will need to have knowledge of property insurance and excellent customer service skills.
**Duties and Responsibilities:*** Resolve customer grievances* Gain cursory knowledge of different carriers manuals, guidelines, policies and procedures* Answer questions about products and services* Process endorsements and policy changes* Take payments on new and existing accounts* Note details of all calls and/or transactions on file* Ability to accomplish monthly goals* Have regular and reliable attendance* Adhere to policies and procedures of the employee handbook* Perform other duties as assigned**Requirements:*** 1-2 years Experience preferred but not required* 4-40 License required* Required knowledge, skills, and abilities.* Strong ability to develop and maintain constructive, cooperative, positive, and trusting working relationships with others.* Ability to adapt to a changing competitive environment.* Experience in handling conflict situations with the utmost professionalism.* Demonstrate resourcefulness and initiative.* Must be reliable, responsible, and dependable by consistently fulfilling obligations.* Self-motivated and self-disciplined with a strong ability to work effectively and independently with minimal supervision.* Proficient in Microsoft Office including Word, Excel and Outlook* Ability to communicate –listening, speaking and writing skills* Ability to manage multiple tasks simultaneously* Bilingual preferred#ZR**Benefit Highlights*** Industry leading medical, dental and vision insurance plan* 401(k) Retirement Plan with a company match of 100%
on up to 5% of compensation (match is fully-vested immediately)* Generous PTO policy* Eligible for performance based bonuses #J-18808-Ljbffr
/It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.**Position Description:** The CSR would be responsible for assisting current customers with various service needs. The CSR will need to have knowledge of property insurance and excellent customer service skills.
**Duties and Responsibilities:*** Resolve customer grievances* Gain cursory knowledge of different carriers manuals, guidelines, policies and procedures* Answer questions about products and services* Process endorsements and policy changes* Take payments on new and existing accounts* Note details of all calls and/or transactions on file* Ability to accomplish monthly goals* Have regular and reliable attendance* Adhere to policies and procedures of the employee handbook* Perform other duties as assigned**Requirements:*** 1-2 years Experience preferred but not required* 4-40 License required* Required knowledge, skills, and abilities.* Strong ability to develop and maintain constructive, cooperative, positive, and trusting working relationships with others.* Ability to adapt to a changing competitive environment.* Experience in handling conflict situations with the utmost professionalism.* Demonstrate resourcefulness and initiative.* Must be reliable, responsible, and dependable by consistently fulfilling obligations.* Self-motivated and self-disciplined with a strong ability to work effectively and independently with minimal supervision.* Proficient in Microsoft Office including Word, Excel and Outlook* Ability to communicate –listening, speaking and writing skills* Ability to manage multiple tasks simultaneously* Bilingual preferred#ZR**Benefit Highlights*** Industry leading medical, dental and vision insurance plan* 401(k) Retirement Plan with a company match of 100%
on up to 5% of compensation (match is fully-vested immediately)* Generous PTO policy* Eligible for performance based bonuses #J-18808-Ljbffr