DSV
Customer Service Representative
Location: USA - Lancaster, 35 Technology Pl Division: Solutions Job Posting Title: Customer Service Representative - 105911 Time Type: Full Time Position Description Summary:
Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities:
(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.) Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling Interact with management and warehouse personnel to establish service criteria and meet customer requirements Follow up with customers and other departments to resolve invoice problems and discrepancies Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling Accurately input into and retrieve information from the system Audit air bills for completeness and accuracy. Research and maintain filings of air bills Reconcile driver pickup and delivery manifests Read, decode, and decipher freight coding in order to expedite freight movement and tracking process Record damaged shipments and misrouted freight on applicable reports The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity
- Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Accountability
Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways. Impact of Decisions
Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health. Working Relationships
Regularly interact with peers and management concerning matters of complex scope and discretion. Scope
Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel. Essential Functions:
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills
(The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-6 years of experience. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
Location: USA - Lancaster, 35 Technology Pl Division: Solutions Job Posting Title: Customer Service Representative - 105911 Time Type: Full Time Position Description Summary:
Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities:
(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.) Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling Interact with management and warehouse personnel to establish service criteria and meet customer requirements Follow up with customers and other departments to resolve invoice problems and discrepancies Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling Accurately input into and retrieve information from the system Audit air bills for completeness and accuracy. Research and maintain filings of air bills Reconcile driver pickup and delivery manifests Read, decode, and decipher freight coding in order to expedite freight movement and tracking process Record damaged shipments and misrouted freight on applicable reports The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity
- Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Accountability
Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways. Impact of Decisions
Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health. Working Relationships
Regularly interact with peers and management concerning matters of complex scope and discretion. Scope
Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel. Essential Functions:
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills
(The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-6 years of experience. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.