HCTC
Customer Experience Representative
at
HCTC
Hill Country Telephone Cooperative, Inc. (HCTC) is looking for a Customer Experience Representative. Would you like to take your career to the next level with an established and community‑minded telecommunication provider? If so, please read on!
About HCTC Established as a cooperative in 1951 to furnish telephone service in the overlooked rural areas of the Hill Country, we now provide high‑speed broadband and telecommunications services to beautiful smaller cities and rural areas. We have a vision of connected, vibrant, and sustainable rural communities, contributing to a prosperous, equitable, and thriving society. Committed to our customers and communities, we are transparent, fair, and honest.
Our employees love that a career with us provides them with the ability to do challenging work while meeting the communications needs of their friends, neighbors, and business community. In addition to work they can feel good about, we offer our valued employees competitive pay, generous benefits, opportunities for career development, and a positive work culture.
What to Expect as a Customer Experience Rep As a member of our Customer Experience team you will provide exceptional customer service support for existing and new HCTC customers. You will play an important role in providing customers with assistance for all aspects of their telecom services, billing, and installation, and direct them to technical support when necessary. You'll work with customers to recommend, sell, and understand the networks and devices connected to HCTC internet services.
Knowledge of computer operating systems
Knowledge of cloud, network and wireless technologies, platforms and applications
Ability to read and interpret technical documents
Strong problem‑solving skills
Effective, professional and courteous communication skills
Promote and sell HCTC services through upselling of existing customers and outbound calls
Ability to prioritize multiple job assignments in a dynamic environment
Qualifications
High school diploma or equivalent
1‑2 years of formal instruction and relevant experience with various consumer technologies including computers, computer networks and phone/conferencing systems
Knowledge of Microsoft Office suite of products such as Word and Excel
Experience/familiarity with telecommunication access solutions, DSL, fiber access technologies and wireless access systems
Valid driver's license required
Work Schedule This is a full‑time position that typically works 40 hours per week. Occasional after‑hours work may be required.
Ready to join our team? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3‑minute, mobile‑friendly application. We look forward to meeting you!
Salary: $18.00 – $21.00 per hour
Job Posted by ApplicantPro
#J-18808-Ljbffr
at
HCTC
Hill Country Telephone Cooperative, Inc. (HCTC) is looking for a Customer Experience Representative. Would you like to take your career to the next level with an established and community‑minded telecommunication provider? If so, please read on!
About HCTC Established as a cooperative in 1951 to furnish telephone service in the overlooked rural areas of the Hill Country, we now provide high‑speed broadband and telecommunications services to beautiful smaller cities and rural areas. We have a vision of connected, vibrant, and sustainable rural communities, contributing to a prosperous, equitable, and thriving society. Committed to our customers and communities, we are transparent, fair, and honest.
Our employees love that a career with us provides them with the ability to do challenging work while meeting the communications needs of their friends, neighbors, and business community. In addition to work they can feel good about, we offer our valued employees competitive pay, generous benefits, opportunities for career development, and a positive work culture.
What to Expect as a Customer Experience Rep As a member of our Customer Experience team you will provide exceptional customer service support for existing and new HCTC customers. You will play an important role in providing customers with assistance for all aspects of their telecom services, billing, and installation, and direct them to technical support when necessary. You'll work with customers to recommend, sell, and understand the networks and devices connected to HCTC internet services.
Knowledge of computer operating systems
Knowledge of cloud, network and wireless technologies, platforms and applications
Ability to read and interpret technical documents
Strong problem‑solving skills
Effective, professional and courteous communication skills
Promote and sell HCTC services through upselling of existing customers and outbound calls
Ability to prioritize multiple job assignments in a dynamic environment
Qualifications
High school diploma or equivalent
1‑2 years of formal instruction and relevant experience with various consumer technologies including computers, computer networks and phone/conferencing systems
Knowledge of Microsoft Office suite of products such as Word and Excel
Experience/familiarity with telecommunication access solutions, DSL, fiber access technologies and wireless access systems
Valid driver's license required
Work Schedule This is a full‑time position that typically works 40 hours per week. Occasional after‑hours work may be required.
Ready to join our team? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3‑minute, mobile‑friendly application. We look forward to meeting you!
Salary: $18.00 – $21.00 per hour
Job Posted by ApplicantPro
#J-18808-Ljbffr