Customer Service Representative
Indel Power Group, Portsmouth, VA, United States
$50,000+
Western Branch Diesel, a subsidiary of Indel Power Group, is hiring a Customer Service Representative in Portsmouth, Virginia. The candidate should be organized, able to manage multiple tasks, and possess strong customer and communication skills. Joining the service team provides a rewarding environment, excellent pay and benefits, and opportunities for advancement.
Key Responsibilities
Provide administrative assistance to support the service team
Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
Promptly address and resolve customer concerns and service follow‑up issues
Exhibit excellent customer service skills
Maintain open communication with technicians, management team and customers regarding job status
Occasional driving is required
Why Indel Power Group
Competitive compensation package, DOE
Monthly performance incentives
Rewarding work environment
Opportunities for relocation & advancement
Long established, family-owned business
Benefits
Excellent medical, dental, & vision coverage
Short‑term/long‑term disability and employee life insurance
401(k) with matching
Employee Assistance Program (EAP)
Paid Annual LeavePaid Holidays
Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Truck Transportation
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Western Branch Diesel, a subsidiary of Indel Power Group, is hiring a Customer Service Representative in Portsmouth, Virginia. The candidate should be organized, able to manage multiple tasks, and possess strong customer and communication skills. Joining the service team provides a rewarding environment, excellent pay and benefits, and opportunities for advancement.
Key Responsibilities
Provide administrative assistance to support the service team
Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
Promptly address and resolve customer concerns and service follow‑up issues
Exhibit excellent customer service skills
Maintain open communication with technicians, management team and customers regarding job status
Occasional driving is required
Why Indel Power Group
Competitive compensation package, DOE
Monthly performance incentives
Rewarding work environment
Opportunities for relocation & advancement
Long established, family-owned business
Benefits
Excellent medical, dental, & vision coverage
Short‑term/long‑term disability and employee life insurance
401(k) with matching
Employee Assistance Program (EAP)
Paid Annual LeavePaid Holidays
Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Truck Transportation
#J-18808-Ljbffr