Lamsco West, Inc.
Customer Service Representative
Lamsco West, Inc., California, Missouri, United States, 65018
Customer Service Representative
Summary: This role is responsible for managing day‑to‑day execution of strategic Aerospace accounts by supporting new part introduction, on‑time execution, delivery and overall performance of new and existing awards. This role works closely with Operations to develop and sustain a Program/Account Management Process. The main point of contact for the designated customers is responsible for ensuring progress and providing daily updates on new and existing awards. Works closely with Business Development, Engineering, Estimators and Operations to present new proposals, recommend pricing, prepare industrialization plans and execute contracts.
Responsibilities
Main point of contact for designated customers.
Build and maintain strong relationships with Customer’s point‑of‑contacts.
Process quotations per customer requests.
Provide Engineering with required documentation related to customer requests.
Participate in contract review process and risk assessment mitigation for existing and new awards.
Resolve conflicts and provide satisfactory solutions to customers in a timely manner.
Maintain Customer Portals and utilize EDI Systems to retrieve information and submit account information.
Interface between the customer and estimating department to provide necessary RFQ information.
Oversee product and service warranties to ensure customer/product resolution.
Lead and finalize customer’s questionnaires and surveys on‑time for designated accounts.
Develop positive relationships with existing, new and target customers.
Oversee compliance to regulatory or customer specific requirements (e.g., import/export, licenses, proprietary information, FAA, IC, etc.).
Support as necessary capture order entry.
Additional duties as assigned.
Requirements
Must be a U.S. citizen, lawful permanent resident of the U.S., or a protected individual as defined by 8 U.S.C. 1324b(a)(3) under the International Traffic in Arms Regulations (ITAR).
High energy, self‑motivated, self‑started, team player with willingness to learn.
Strong interpersonal skills working with internal and external customers.
Hands‑on approach; willing to “touch” parts to ensure execution and leading by example.
+1 year of experience preparing status updates, line of balance reports, progress updates, and basic industrialization plans.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; able to perform price comparisons that include percentage differences.
Excellent written and verbal communication skills in English; good phone and video conferencing skills; professional interaction with others, both internally and externally.
Ability to troubleshoot and solve problems to improve customer experience.
Experience with an order entry software system.
Ability to work in a high‑concentration and fast‑paced manufacturing environment.
Preferred: Associate degree (A.A.) or equivalent from a two‑year college or technical school; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
Work in a safe manner; use proper PPE as required; adhere to safety procedures; follow health and safety instructions and any training received.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Posted Date:
08 Jan 2026
Location:
VALENCIA, CA / United States
Industry:
Government & Defense
Job Type:
(not specified)
Salary:
$20-$25 DOE
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Responsibilities
Main point of contact for designated customers.
Build and maintain strong relationships with Customer’s point‑of‑contacts.
Process quotations per customer requests.
Provide Engineering with required documentation related to customer requests.
Participate in contract review process and risk assessment mitigation for existing and new awards.
Resolve conflicts and provide satisfactory solutions to customers in a timely manner.
Maintain Customer Portals and utilize EDI Systems to retrieve information and submit account information.
Interface between the customer and estimating department to provide necessary RFQ information.
Oversee product and service warranties to ensure customer/product resolution.
Lead and finalize customer’s questionnaires and surveys on‑time for designated accounts.
Develop positive relationships with existing, new and target customers.
Oversee compliance to regulatory or customer specific requirements (e.g., import/export, licenses, proprietary information, FAA, IC, etc.).
Support as necessary capture order entry.
Additional duties as assigned.
Requirements
Must be a U.S. citizen, lawful permanent resident of the U.S., or a protected individual as defined by 8 U.S.C. 1324b(a)(3) under the International Traffic in Arms Regulations (ITAR).
High energy, self‑motivated, self‑started, team player with willingness to learn.
Strong interpersonal skills working with internal and external customers.
Hands‑on approach; willing to “touch” parts to ensure execution and leading by example.
+1 year of experience preparing status updates, line of balance reports, progress updates, and basic industrialization plans.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; able to perform price comparisons that include percentage differences.
Excellent written and verbal communication skills in English; good phone and video conferencing skills; professional interaction with others, both internally and externally.
Ability to troubleshoot and solve problems to improve customer experience.
Experience with an order entry software system.
Ability to work in a high‑concentration and fast‑paced manufacturing environment.
Preferred: Associate degree (A.A.) or equivalent from a two‑year college or technical school; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
Work in a safe manner; use proper PPE as required; adhere to safety procedures; follow health and safety instructions and any training received.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Posted Date:
08 Jan 2026
Location:
VALENCIA, CA / United States
Industry:
Government & Defense
Job Type:
(not specified)
Salary:
$20-$25 DOE
#J-18808-Ljbffr