Pinnacle Technology
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This range is provided by Pinnacle Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $18.00/hr - $20.00/hr
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Team Lead/Lead Recruiter at Pinnacle-Technology We are currently looking for a
Customer Service Representative
to join our team on a
1-year contract .
Location:
North Canton, OH 44720
Pay Rate:
$20/hour
Work Mode:
100% Onsite
Shift Options (Mon–Fri):
(Overtime available and may be mandatory based on business needs)
Qualifications:
Reliable and dependable
Strong communication skills (verbal & written)
Ability to understand business efficiency and logic
Ability to learn new systems/software quickly
Experience in customer service, banking, call center, field service, or high-volume scheduling required
Key Responsibilities:
Monitor real-time Call Management System to meet SLA targets
Schedule and assign Customer Service Engineers (CSEs) efficiently
Review call lists and prioritize urgency
Communicate with customers regarding ETA, updates, and escalations
Support Field Technicians via phone and email
Escalate urgent service and operational issues to management
Assist in training new team members
Participate in conference calls as required
2 weeks of paid training
Week 2: Mirrors assigned long-term shift
Seniority level:
Not Applicable
Employment type:
Contract
Job function:
Manufacturing
Industries:
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Pinnacle Technology by 2x
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Get AI-powered advice on this job and more exclusive features.
This range is provided by Pinnacle Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $18.00/hr - $20.00/hr
Direct message the job poster from Pinnacle Technology
Team Lead/Lead Recruiter at Pinnacle-Technology We are currently looking for a
Customer Service Representative
to join our team on a
1-year contract .
Location:
North Canton, OH 44720
Pay Rate:
$20/hour
Work Mode:
100% Onsite
Shift Options (Mon–Fri):
(Overtime available and may be mandatory based on business needs)
Qualifications:
Reliable and dependable
Strong communication skills (verbal & written)
Ability to understand business efficiency and logic
Ability to learn new systems/software quickly
Experience in customer service, banking, call center, field service, or high-volume scheduling required
Key Responsibilities:
Monitor real-time Call Management System to meet SLA targets
Schedule and assign Customer Service Engineers (CSEs) efficiently
Review call lists and prioritize urgency
Communicate with customers regarding ETA, updates, and escalations
Support Field Technicians via phone and email
Escalate urgent service and operational issues to management
Assist in training new team members
Participate in conference calls as required
2 weeks of paid training
Week 2: Mirrors assigned long-term shift
Seniority level:
Not Applicable
Employment type:
Contract
Job function:
Manufacturing
Industries:
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Pinnacle Technology by 2x
#J-18808-Ljbffr