Cavco Industries
Overview
Job Description: Service Department Customer Service Admin
Reports to: Service Manager
Key relationships: Service Manager, Service Technicians, Independent Contractors, Production Manager, Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, Parts Manager, Parts Assistant, Purchasing
Responsibilities
Call/take phone calls from homeowners and retailers in their respective areas.
Contact homeowners and evaluate cosmetic repairs needed from the list supplied.
Verify correct homeowner information, phone numbers, email address, and home location address.
Notify homeowners that their work order is in progress and refer to the scripted cosmetic visit and remaining limited one-year plumbing and electrical warranty.
Contact retailers regarding lot or display model re-work.
Assign technicians to homeowners within their geographic location.
Write work orders for service technicians/contractors.
Write up parts needed and attach necessary decor pages and schematics to complete repairs at the job site.
Arrange the best method to obtain parts to technicians (e.g., FedEx, Fleetwood truck, SAIA, South Eastern, Cavco Parts truck).
Finalize work orders and state determinations; close out in system (Deacom).
Coordinate and prioritize work orders with the Service Manager and service team through weekly meetings.
Review completed work orders for any flaws or inadequacies on a technician’s part.
Qualifications
MINIMUM QUALIFICATIONS:
Requires a high school diploma or equivalent.
1-3 years of related experience in customer service typically required.
May be entry level if some experience in the skill.
Bilingual preferred.
AR/AP experience is a plus.
Preferred
High School education
Team Player: Works well as a member of a group
Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Job Description: Service Department Customer Service Admin
Reports to: Service Manager
Key relationships: Service Manager, Service Technicians, Independent Contractors, Production Manager, Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, Parts Manager, Parts Assistant, Purchasing
Responsibilities
Call/take phone calls from homeowners and retailers in their respective areas.
Contact homeowners and evaluate cosmetic repairs needed from the list supplied.
Verify correct homeowner information, phone numbers, email address, and home location address.
Notify homeowners that their work order is in progress and refer to the scripted cosmetic visit and remaining limited one-year plumbing and electrical warranty.
Contact retailers regarding lot or display model re-work.
Assign technicians to homeowners within their geographic location.
Write work orders for service technicians/contractors.
Write up parts needed and attach necessary decor pages and schematics to complete repairs at the job site.
Arrange the best method to obtain parts to technicians (e.g., FedEx, Fleetwood truck, SAIA, South Eastern, Cavco Parts truck).
Finalize work orders and state determinations; close out in system (Deacom).
Coordinate and prioritize work orders with the Service Manager and service team through weekly meetings.
Review completed work orders for any flaws or inadequacies on a technician’s part.
Qualifications
MINIMUM QUALIFICATIONS:
Requires a high school diploma or equivalent.
1-3 years of related experience in customer service typically required.
May be entry level if some experience in the skill.
Bilingual preferred.
AR/AP experience is a plus.
Preferred
High School education
Team Player: Works well as a member of a group
Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr