Mills Automotive Group
Customer Service Representative
Mills Automotive Group, Baxter, Minnesota, United States, 56425
Customer Service Representative
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Mills Automotive Group
As a member of our Business Development Center (BDC), you will assist guests by scheduling service appointments for our five service departments in a call center environment. Enjoy working with guests and customers over the phone is essential. You should be a high performer looking for a rewarding, customer‑focused role.
Primary Duties
Effectively manage a high volume of incoming calls.
Respond to service appointment requests quickly and accurately.
Advise and schedule simple manufacturer‑recommended maintenance services at specific mileages or times.
Engage in outgoing call campaigns to alert customers about potential overdue maintenance or recall lists.
Create world‑class experiences with and for our guests.
Qualifications
Be delightful, positively engaging, and smile over the phone.
Secure and schedule a high percentage of appointments and handle objections.
Handle challenging customer concerns, remain calm under pressure, and resolve the guest’s concern.
Enjoy speaking on the phone with customers and assisting others.
Have a strong work ethic and can work in a fast‑paced, result‑driven environment.
Energetic, hardworking, detail‑oriented, organized, and passionate.
The starting hourly pay range is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education, and other job‑related factors permitted by law.
Benefits
Opportunity for growth and advancement within our company.
Leader in our industry for overall employment package.
Medical, dental, and vision insurance.
Health Savings Account.
Cafeteria plan.
Life insurance.
Employer‑sponsored 401(k) and potential profit sharing.
Paid time off.
Designated paid holidays.
Job Details Seniority level : Entry level
Employment type : Full‑time
Job function : Other
Industry : Motor vehicle manufacturing
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–
Mills Automotive Group
As a member of our Business Development Center (BDC), you will assist guests by scheduling service appointments for our five service departments in a call center environment. Enjoy working with guests and customers over the phone is essential. You should be a high performer looking for a rewarding, customer‑focused role.
Primary Duties
Effectively manage a high volume of incoming calls.
Respond to service appointment requests quickly and accurately.
Advise and schedule simple manufacturer‑recommended maintenance services at specific mileages or times.
Engage in outgoing call campaigns to alert customers about potential overdue maintenance or recall lists.
Create world‑class experiences with and for our guests.
Qualifications
Be delightful, positively engaging, and smile over the phone.
Secure and schedule a high percentage of appointments and handle objections.
Handle challenging customer concerns, remain calm under pressure, and resolve the guest’s concern.
Enjoy speaking on the phone with customers and assisting others.
Have a strong work ethic and can work in a fast‑paced, result‑driven environment.
Energetic, hardworking, detail‑oriented, organized, and passionate.
The starting hourly pay range is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education, and other job‑related factors permitted by law.
Benefits
Opportunity for growth and advancement within our company.
Leader in our industry for overall employment package.
Medical, dental, and vision insurance.
Health Savings Account.
Cafeteria plan.
Life insurance.
Employer‑sponsored 401(k) and potential profit sharing.
Paid time off.
Designated paid holidays.
Job Details Seniority level : Entry level
Employment type : Full‑time
Job function : Other
Industry : Motor vehicle manufacturing
#J-18808-Ljbffr