Centers Health Care
The Director of Patient Experience & Professional Presentation is a
high-visibility, patient-facing leadership role
responsible for setting the tone of excellence, trust, and professionalism throughout the patient journey. This role reflects the organization’s commitment to elevated care standards, where
professional appearance, grooming, and presentation are essential components of the patient experience .
The successful candidate understands that
a consistently polished, well-presented, and aesthetically refined appearance
supports patient comfort, confidence, and perception of quality in a healthcare environment.
Key Responsibilities
Serve as the
primary ambassador of patient experience and first impressions
Maintain a
consistently polished, professional, and brand-aligned appearance
during all working hours
Ensure all patient interactions are conducted with warmth, composure, and confidence
Oversee front-of-house patient experience, including greeting, navigation, communication, and support
Collaborate with clinical and administrative teams to ensure seamless, respectful patient flow
Reinforce organizational standards related to professionalism, presentation, and patient service
Support upkeep of patient-facing environments to reflect cleanliness, order, and visual professionalism
Professional Appearance & Presentation Standards This position includes
essential job functions
related to professional presentation:
Adherence to organizational
grooming, attire, and appearance standards
Maintenance of a
well-groomed, polished, and aesthetically professional appearance
appropriate to a corporate healthcare setting
Demonstration of awareness that
personal presentation contributes to patient trust and satisfaction
Consistency in appearance that aligns with the organization’s brand and service expectations
These standards apply to the
role and performance expectations , not to personal physical attributes.
Qualifications
Experience in healthcare administration, patient experience, hospitality, or executive support roles preferred
Strong interpersonal, communication, and leadership skills
High emotional intelligence and situational awareness
Ability to perform in a role where
presentation and professionalism are evaluated as part of overall performance
Commitment to excellence, discretion, and patient-centered service
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high-visibility, patient-facing leadership role
responsible for setting the tone of excellence, trust, and professionalism throughout the patient journey. This role reflects the organization’s commitment to elevated care standards, where
professional appearance, grooming, and presentation are essential components of the patient experience .
The successful candidate understands that
a consistently polished, well-presented, and aesthetically refined appearance
supports patient comfort, confidence, and perception of quality in a healthcare environment.
Key Responsibilities
Serve as the
primary ambassador of patient experience and first impressions
Maintain a
consistently polished, professional, and brand-aligned appearance
during all working hours
Ensure all patient interactions are conducted with warmth, composure, and confidence
Oversee front-of-house patient experience, including greeting, navigation, communication, and support
Collaborate with clinical and administrative teams to ensure seamless, respectful patient flow
Reinforce organizational standards related to professionalism, presentation, and patient service
Support upkeep of patient-facing environments to reflect cleanliness, order, and visual professionalism
Professional Appearance & Presentation Standards This position includes
essential job functions
related to professional presentation:
Adherence to organizational
grooming, attire, and appearance standards
Maintenance of a
well-groomed, polished, and aesthetically professional appearance
appropriate to a corporate healthcare setting
Demonstration of awareness that
personal presentation contributes to patient trust and satisfaction
Consistency in appearance that aligns with the organization’s brand and service expectations
These standards apply to the
role and performance expectations , not to personal physical attributes.
Qualifications
Experience in healthcare administration, patient experience, hospitality, or executive support roles preferred
Strong interpersonal, communication, and leadership skills
High emotional intelligence and situational awareness
Ability to perform in a role where
presentation and professionalism are evaluated as part of overall performance
Commitment to excellence, discretion, and patient-centered service
#J-18808-Ljbffr