Aramark
Customer Service Representative - Colonial Williamsburg Retail
Aramark, Williamsburg, Virginia, United States, 23187
Customer Service Representative - Colonial Williamsburg Retail
The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks. Job Responsibilities: Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers. Maintains required on-site departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner. Call and process electronic or telephone orders/requests. Resolve customer service issues promptly and professionally Check Market Center general email box Process refunds Assist with tasks assigned by the Warehouse/Customer Service Manager and Warehouse/Customer Service Supervisor related to warehouse and ecommerce functions. Operate technology, systems, and software such as voicemail systems, copy/scanners, personal computers, and MS Office At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications: 3-5 years of work experience preferred. High School Diploma required. Associates Degree preferred. MS Office Experience with proficiency in Excel required. Strong communication skills. Must be able to work independently Excellent customer service and administrative skills required. Ability to develop and maintain a positive working relationship with others. Detail oriented, ability to multi-task, with strong organizational skills are required Location: Williamsburg, VA, US, 23185 Nearest Major Market: Hampton Roads
The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks. Job Responsibilities: Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers. Maintains required on-site departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner. Call and process electronic or telephone orders/requests. Resolve customer service issues promptly and professionally Check Market Center general email box Process refunds Assist with tasks assigned by the Warehouse/Customer Service Manager and Warehouse/Customer Service Supervisor related to warehouse and ecommerce functions. Operate technology, systems, and software such as voicemail systems, copy/scanners, personal computers, and MS Office At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications: 3-5 years of work experience preferred. High School Diploma required. Associates Degree preferred. MS Office Experience with proficiency in Excel required. Strong communication skills. Must be able to work independently Excellent customer service and administrative skills required. Ability to develop and maintain a positive working relationship with others. Detail oriented, ability to multi-task, with strong organizational skills are required Location: Williamsburg, VA, US, 23185 Nearest Major Market: Hampton Roads