Care Alliance Health Center
PSR-Patient Service Representative
Care Alliance Health Center, Cleveland, Ohio, United States, 44110
Patient Services Representative
Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance information in the Practice Management System/Electronic Medical Record (EPIC). Responsible for modifying clinical staff schedules as needed. Ability to work with underserved and disadvantaged persons; experience doing so is preferred, cultural sensitivity a must Ability to work independently with minimum supervision Excellent organizational skills and commitment to accuracy Excellent reception, telephone and customer service skills Commitment to the mission of Care Alliance Requirements High School Diploma and 2 years of Customer / Patient Services experience Well-developed communication/interpersonal skills
Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance information in the Practice Management System/Electronic Medical Record (EPIC). Responsible for modifying clinical staff schedules as needed. Ability to work with underserved and disadvantaged persons; experience doing so is preferred, cultural sensitivity a must Ability to work independently with minimum supervision Excellent organizational skills and commitment to accuracy Excellent reception, telephone and customer service skills Commitment to the mission of Care Alliance Requirements High School Diploma and 2 years of Customer / Patient Services experience Well-developed communication/interpersonal skills