Marriott Hotels Resorts
Job Summary
Manages housekeeping functions and staff daily to ensure guest rooms, public spaces and employee areas are clean, well maintained, and aligned with financial goals. Directs team to execute all housekeeping operations, continually improve guest and employee satisfaction, and maximize department performance. Oversees inspections and implements improvement plans. CANDIDATE PROFILE
Education and Experience High school diploma or GED; 3 years experience in housekeeping or related professional area. 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area. Core Work Activities
Managing Housekeeping Operations and Budgets Ensures compliance with department policies, standards and procedures. Educates staff on the impact of operations on overall financial goals. Reviews staffing levels to meet guest service, operational needs and financial objectives. Prepares lists of rooms to be cleaned immediately and prospective check‑outs. Manages inventory of supplies, equipment and uniforms. Supervises daily housekeeping shift operations and inspection program for guestrooms and public space. Communicates areas needing attention and follows up for understanding. Participates in departmental meetings, consistently conveying departmental goals. Conducting Human Resources Activities Uses on‑the‑job training tools to train new room attendants and provides follow‑up training as necessary. Establishes and maintains collaborative relationships with employees. Schedules employees to meet business demands and tracks time and attendance. Ensures employees understand expectations and parameters. Administers property policies fairly and consistently, completing disciplinary procedures and documentation. Provides feedback on service behaviors of employees. Ensures employee recognition takes place on all shifts. Solicits employee feedback, reviews satisfaction results, and addresses employee problems or concerns. Participates in progressive discipline procedures and interviewing and hiring of team members with the appropriate skills. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. About the Team
At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz‑Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you. Job Info
Job Identification 25199421 Job Category Housekeeping & Laundry Posting Date 12/18/2025, 04:58 PM Job Schedule Full time Locations 1515 West Third Street, Cleveland, OH, 44113, US Pay Range (US/Canada) $69,000 - $90,000 annually Bonus Eligible? Y Stock Package? N Additional Information Relocation Assistance Available
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Manages housekeeping functions and staff daily to ensure guest rooms, public spaces and employee areas are clean, well maintained, and aligned with financial goals. Directs team to execute all housekeeping operations, continually improve guest and employee satisfaction, and maximize department performance. Oversees inspections and implements improvement plans. CANDIDATE PROFILE
Education and Experience High school diploma or GED; 3 years experience in housekeeping or related professional area. 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area. Core Work Activities
Managing Housekeeping Operations and Budgets Ensures compliance with department policies, standards and procedures. Educates staff on the impact of operations on overall financial goals. Reviews staffing levels to meet guest service, operational needs and financial objectives. Prepares lists of rooms to be cleaned immediately and prospective check‑outs. Manages inventory of supplies, equipment and uniforms. Supervises daily housekeeping shift operations and inspection program for guestrooms and public space. Communicates areas needing attention and follows up for understanding. Participates in departmental meetings, consistently conveying departmental goals. Conducting Human Resources Activities Uses on‑the‑job training tools to train new room attendants and provides follow‑up training as necessary. Establishes and maintains collaborative relationships with employees. Schedules employees to meet business demands and tracks time and attendance. Ensures employees understand expectations and parameters. Administers property policies fairly and consistently, completing disciplinary procedures and documentation. Provides feedback on service behaviors of employees. Ensures employee recognition takes place on all shifts. Solicits employee feedback, reviews satisfaction results, and addresses employee problems or concerns. Participates in progressive discipline procedures and interviewing and hiring of team members with the appropriate skills. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. About the Team
At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz‑Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you. Job Info
Job Identification 25199421 Job Category Housekeeping & Laundry Posting Date 12/18/2025, 04:58 PM Job Schedule Full time Locations 1515 West Third Street, Cleveland, OH, 44113, US Pay Range (US/Canada) $69,000 - $90,000 annually Bonus Eligible? Y Stock Package? N Additional Information Relocation Assistance Available
#J-18808-Ljbffr