Pinnacle Pet Group
Our Mission
Happy, healthy pets, make for happy, healthy people. We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw. To offer our customers a choice of insurance options for their pets, we also focussed on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos, went live in 2019.
Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our Ambition We’re delivering long‑term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market‑leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.
About Pinnacle Pet UK Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets.
This is an exciting opportunity for a Digital Business Analyst to join a small team of Business Analysts in a period of significant change and growth for the organisation with significant focus on partner onboarding and large‑scale customer data migrations. In your role, you will apply best practice business analysis techniques and work with stakeholders across the business and IT in order to document requirements to a level that enables effective development and testing of agreed changes.
Key Responsibilities
To facilitate scoping and business priority‑setting for change initiatives of varying size and complexity
To select the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source
Discover and analyse requirements for fitness for purpose as well as adhering to business objectives and consistency, challenging positively as appropriate
To obtain formal agreement of scope and requirements from stakeholders and establish a baseline on which delivery of a solution can commence
To use industry standard modelling and analysis tools, giving special consideration to system impact
To manage requests for changes to baseline requirements. To estimate the effort for changes to this baseline and identify the impact requirements of scenarios as well as the required end position
To ensure clear communication of requirements to both technical and business audiences
Working closely with development teams to document technical requirements and solutions
Using both Agile and Waterfall methodologies
To carry out any other task associated with the role as reasonably requested.
Successful Candidates Will Have
Analyse and understand brand specific digital journeys, systems, interfaces, and data.
Ability to give an overview/storytelling with data
Process modelling for digital transformation.
Understanding/Ability to create UI/UX Mock Ups
Document Digital Customer Journey’s
Business Analyst experience and of documenting requirements in a formalised method
Demonstrable experience in workshop facilitation
Ability to confidently engage with stakeholders at all levels
Good customer facing / analytical skills to extract Requirements and Process Details from a large number of users around the business, and Partners
Experience in working with large scale data (ideally customer) migrations
Good communication skills, verbal and written
Experience of both Waterfall and Agile delivery methodologies
Problem solving and analytical skills
Working experience of JIRA, for Requirements capture, Test Tracking/Defect Management and Reporting
Detailed understanding of Azure DevOps including a good understanding of the underlying structure and setup
Understanding of Technical Solutions
Financial Services or Insurance experience
Programming Languages such as SQL, Python, Java
Experience of working on projects of a regulatory nature
Experience in launching new partners, including external client interaction
Experience of working on projects of a regulatory nature
Experience of working with both Agile and Waterfall methodologies
Experience of writing technical requirements
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Our Journey In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw. To offer our customers a choice of insurance options for their pets, we also focussed on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos, went live in 2019.
Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our Ambition We’re delivering long‑term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market‑leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.
About Pinnacle Pet UK Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets.
This is an exciting opportunity for a Digital Business Analyst to join a small team of Business Analysts in a period of significant change and growth for the organisation with significant focus on partner onboarding and large‑scale customer data migrations. In your role, you will apply best practice business analysis techniques and work with stakeholders across the business and IT in order to document requirements to a level that enables effective development and testing of agreed changes.
Key Responsibilities
To facilitate scoping and business priority‑setting for change initiatives of varying size and complexity
To select the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source
Discover and analyse requirements for fitness for purpose as well as adhering to business objectives and consistency, challenging positively as appropriate
To obtain formal agreement of scope and requirements from stakeholders and establish a baseline on which delivery of a solution can commence
To use industry standard modelling and analysis tools, giving special consideration to system impact
To manage requests for changes to baseline requirements. To estimate the effort for changes to this baseline and identify the impact requirements of scenarios as well as the required end position
To ensure clear communication of requirements to both technical and business audiences
Working closely with development teams to document technical requirements and solutions
Using both Agile and Waterfall methodologies
To carry out any other task associated with the role as reasonably requested.
Successful Candidates Will Have
Analyse and understand brand specific digital journeys, systems, interfaces, and data.
Ability to give an overview/storytelling with data
Process modelling for digital transformation.
Understanding/Ability to create UI/UX Mock Ups
Document Digital Customer Journey’s
Business Analyst experience and of documenting requirements in a formalised method
Demonstrable experience in workshop facilitation
Ability to confidently engage with stakeholders at all levels
Good customer facing / analytical skills to extract Requirements and Process Details from a large number of users around the business, and Partners
Experience in working with large scale data (ideally customer) migrations
Good communication skills, verbal and written
Experience of both Waterfall and Agile delivery methodologies
Problem solving and analytical skills
Working experience of JIRA, for Requirements capture, Test Tracking/Defect Management and Reporting
Detailed understanding of Azure DevOps including a good understanding of the underlying structure and setup
Understanding of Technical Solutions
Financial Services or Insurance experience
Programming Languages such as SQL, Python, Java
Experience of working on projects of a regulatory nature
Experience in launching new partners, including external client interaction
Experience of working on projects of a regulatory nature
Experience of working with both Agile and Waterfall methodologies
Experience of writing technical requirements
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