Adfinitas Health
Director of Operations - Physician Group
Adfinitas Health, Hanover, Maryland, United States, 21098
Position Summary
Adfinitas Health has a full time, remote Director of Operations position that will oversee our Physician Group (Maryland Post‑Acute Care Facilities).
Key Responsibilities
Staffing Model Oversight
Manage a defined physician‑to‑PA/NP visit ratio across all facilities.
Ensure staffing patterns align with census, acuity, facility expectations, and financial targets.
Continuously assess visit distribution, panel sizes, and workload balance to maximize efficiency.
Adjust staffing levels proactively to support operational needs and facility performance.
Provider Productivity and Performance
Ensure all providers meet or exceed the organization’s minimum productivity standards (visit volumes, documentation compliance, timeliness).
Develop and maintain dashboards for real‑time productivity monitoring.
Implement corrective action or coaching plans when providers fall below expectations.
Collaborate with clinical leadership to integrate performance feedback into annual evaluations.
Facility‑Level Financial Management
Monitor financial performance and profitability of each facility (margin, visit profitability, staffing cost, contract adherence).
Recommend and implement staffing adjustments based on financial outcomes and census changes.
Work with finance and revenue cycle teams to correct documentation or coding issues impacting revenue.
Provide routine facility‑level performance summaries to senior leadership.
Remote Patient Monitoring (RPM) Program Development
Lead the creation and rollout of an RPM program for eligible post‑acute patients.
Coordinate the selection and deployment of RPM technology, workflows, and training.
Ensure operational alignment between RPM staff, providers, and partnering facilities.
Monitor compliance, utilization, and financial performance of the RPM program.
Track outcomes such as early decompensation detection and reduced readmissions.
Quality of Care Program Implementation
Implement and oversee a comprehensive quality program focused on:
Accurate assessment and documentation of severity of illness at admission
Pathway‑driven, evidence‑based care across common post‑acute conditions
Reducing avoidable readmissions and acute transfers
Develop and track quality metrics including risk‑adjusted readmission rates, clinical pathway adherence, and documentation accuracy.
Partner with Medical Directors to drive quality improvement initiatives and provider education.
Ensure compliance with facility, payer, and regulatory quality standards.
Additional Operational Responsibilities
Oversee daily operational workflows across multiple post‑acute sites.
Ensure documentation is accurate, timely, and compliant with SNF regulatory requirements.
Serve as the operational liaison with facility administrators and hospital partners.
Lead continuous improvement projects related to workflow, efficiency, and provider support.
Support recruitment, onboarding, and retention of providers and operational staff.
Partner with business development to support facility growth and program sustainability.
Monitor vendor performance, compliance, and customer satisfaction; coordinate resolutions and continuous improvement.
Oversee and manage partnerships with Medicare shared savings programs, ensuring adherence to care coordination and quality measures.
Qualifications
Bachelor’s degree required; Master’s degree in Healthcare Administration, Business, or related field preferred.
5+ years of operational leadership experience in post‑acute care, hospitalist programs, or physician services.
Demonstrated experience managing advanced practice clinicians (PAs/NPs) and multi‑site staffing models.
Strong understanding of SNF workflows, PDPM considerations, and post‑acute regulatory requirements.
Experience with quality improvement, care pathways, and readmission prevention.
Excellent analytical skills with the ability to interpret complex operational and financial data.
Strong leadership, communication, and relationship‑building abilities.
Competencies
Operational and financial acumen
Performance and productivity management
Post‑acute regulatory knowledge
Quality improvement and clinical pathway oversight
Data‑driven decision making
Workforce planning and forecasting
Problem solving and conflict resolution
Microsoft Excel and PowerPoint proficiency
Benefits
A competitive salary ranging from $120K‑$170K plus incentive bonuses
Comprehensive benefits including Health, dental, vision, 401k, short‑term and long‑term disability and life insurance
Paid Time Off
This position is remote, but will require travel to our various sites.
Employment Information Adfinitas Health is a rapidly growing, multi‑specialty medical practice. Founded in 2007, we are a physician‑owned and managed company providing high‑quality, cost‑effective clinical management services across the full continuum of care.
We recruit and train the best and brightest medical professionals and offer career advancement, leadership training and education, and the ability to practice at the top of one’s license. Our physicians, nurse practitioners, and physician assistants are supported by a dedicated team of business professionals to ensure that the administrative and operational components of care are properly managed – allowing our providers to focus on patient care and quality improvement.
Equal Employment Opportunity Adfinitas Health is a government contractor and an Equal Opportunity/affirmative action employer. It is Adfinitas Health’s policy that all personnel‑related decisions are made without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other protected status.
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Key Responsibilities
Staffing Model Oversight
Manage a defined physician‑to‑PA/NP visit ratio across all facilities.
Ensure staffing patterns align with census, acuity, facility expectations, and financial targets.
Continuously assess visit distribution, panel sizes, and workload balance to maximize efficiency.
Adjust staffing levels proactively to support operational needs and facility performance.
Provider Productivity and Performance
Ensure all providers meet or exceed the organization’s minimum productivity standards (visit volumes, documentation compliance, timeliness).
Develop and maintain dashboards for real‑time productivity monitoring.
Implement corrective action or coaching plans when providers fall below expectations.
Collaborate with clinical leadership to integrate performance feedback into annual evaluations.
Facility‑Level Financial Management
Monitor financial performance and profitability of each facility (margin, visit profitability, staffing cost, contract adherence).
Recommend and implement staffing adjustments based on financial outcomes and census changes.
Work with finance and revenue cycle teams to correct documentation or coding issues impacting revenue.
Provide routine facility‑level performance summaries to senior leadership.
Remote Patient Monitoring (RPM) Program Development
Lead the creation and rollout of an RPM program for eligible post‑acute patients.
Coordinate the selection and deployment of RPM technology, workflows, and training.
Ensure operational alignment between RPM staff, providers, and partnering facilities.
Monitor compliance, utilization, and financial performance of the RPM program.
Track outcomes such as early decompensation detection and reduced readmissions.
Quality of Care Program Implementation
Implement and oversee a comprehensive quality program focused on:
Accurate assessment and documentation of severity of illness at admission
Pathway‑driven, evidence‑based care across common post‑acute conditions
Reducing avoidable readmissions and acute transfers
Develop and track quality metrics including risk‑adjusted readmission rates, clinical pathway adherence, and documentation accuracy.
Partner with Medical Directors to drive quality improvement initiatives and provider education.
Ensure compliance with facility, payer, and regulatory quality standards.
Additional Operational Responsibilities
Oversee daily operational workflows across multiple post‑acute sites.
Ensure documentation is accurate, timely, and compliant with SNF regulatory requirements.
Serve as the operational liaison with facility administrators and hospital partners.
Lead continuous improvement projects related to workflow, efficiency, and provider support.
Support recruitment, onboarding, and retention of providers and operational staff.
Partner with business development to support facility growth and program sustainability.
Monitor vendor performance, compliance, and customer satisfaction; coordinate resolutions and continuous improvement.
Oversee and manage partnerships with Medicare shared savings programs, ensuring adherence to care coordination and quality measures.
Qualifications
Bachelor’s degree required; Master’s degree in Healthcare Administration, Business, or related field preferred.
5+ years of operational leadership experience in post‑acute care, hospitalist programs, or physician services.
Demonstrated experience managing advanced practice clinicians (PAs/NPs) and multi‑site staffing models.
Strong understanding of SNF workflows, PDPM considerations, and post‑acute regulatory requirements.
Experience with quality improvement, care pathways, and readmission prevention.
Excellent analytical skills with the ability to interpret complex operational and financial data.
Strong leadership, communication, and relationship‑building abilities.
Competencies
Operational and financial acumen
Performance and productivity management
Post‑acute regulatory knowledge
Quality improvement and clinical pathway oversight
Data‑driven decision making
Workforce planning and forecasting
Problem solving and conflict resolution
Microsoft Excel and PowerPoint proficiency
Benefits
A competitive salary ranging from $120K‑$170K plus incentive bonuses
Comprehensive benefits including Health, dental, vision, 401k, short‑term and long‑term disability and life insurance
Paid Time Off
This position is remote, but will require travel to our various sites.
Employment Information Adfinitas Health is a rapidly growing, multi‑specialty medical practice. Founded in 2007, we are a physician‑owned and managed company providing high‑quality, cost‑effective clinical management services across the full continuum of care.
We recruit and train the best and brightest medical professionals and offer career advancement, leadership training and education, and the ability to practice at the top of one’s license. Our physicians, nurse practitioners, and physician assistants are supported by a dedicated team of business professionals to ensure that the administrative and operational components of care are properly managed – allowing our providers to focus on patient care and quality improvement.
Equal Employment Opportunity Adfinitas Health is a government contractor and an Equal Opportunity/affirmative action employer. It is Adfinitas Health’s policy that all personnel‑related decisions are made without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other protected status.
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