Georgia Southern University
Enrollment Services Representative
Georgia Southern University, Statesboro, Georgia, United States, 30458
Enrollment Services Representative
Job ID:
293611 Location:
Georgia Southern – Savannah Full/Part Time:
Full Time Regular/Temporary:
Regular
About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 “high research” university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses – the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville – Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands‑on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student‑centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of “America’s Best‑In‑State Employers” for 2025.
Location Armstrong Campus – Savannah, GA
Department Information Enrollment Services
Job Summary The Enrollment Services Representative assists students and University constituents with enrollment‑related needs as it pertains to Financial Aid, Student Accounts, Registrar functions, and Admissions functions (Undergraduate and Graduate) as well as other general inquiries using excellent customer service in the university’s first‑stop enrollment services department.
Responsibilities
Provide direct customer assistance to prospective and current students and their supporters with enrollment processes primarily in Financial Aid, Registrar, Bursar, and Admissions departments
Face‑to‑Face Center: Assist students and university constituents who come to the first‑stop Enrollment Services Department
Understand current Admissions, Financial Aid, Registrar, Bursar policies and procedures and how they impact student enrollment processes
Provide excellent customer service consistently and professionally
Maintain confidentiality of student records in compliance with the Family Education/Right and Privacy Act (FERPA)
Conduct outreach to students assisting with enrollment requirements (phone, emails, tickets, etc.)
Required Qualifications Educational Requirements
High school diploma or equivalent
Required Experience
One (1) or more years of related work experience
Preferred Qualifications Additional Preferred Qualifications
Knowledge of complex student information systems used in higher education (Banner, Xtender, etc.)
Preferred Educational Qualifications
Bachelor’s Degree
Preferred Experience
One (1) or more years of previous office experience
Experience in a high‑volume, first‑stop integrated student services office (ex. Enrollment Services Center) or high‑volume call center
Proposed Salary $20.67 per hour
This is a non‑exempt position paid on a biweekly basis. Required Documents to Attach
Resume
Cover Letter
Two (2) Professional References
Knowledge, Skills, & Abilities ABILITIES
Ability to support various constituencies served by the University
Proficiency with computer and Microsoft Office applications software including word processing, spreadsheets, and databases
Demonstrated commitment to student service and success and ability to provide service for individuals as well as groups
Demonstrated commitment to customer service centered work ethic
KNOWLEDGE
Adhere to University policies and procedures to meet Institutional goals and support University’s mission for student success
SKILLS
Effective communication (verbal and written), organizational and human relations skills
Apply Before Date January 12, 2026 Application review may begin as early as January 2, 2026.
Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478‑6947 or by email at hrservice@georgiasouthern.edu.
For technical support, please call the USG Service Desk at (877) 251‑2644, or email support@usg.edu.
USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on‑line at https://www.usg.edu/policymanual/section6/C2653.
Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Legally authorized to work in the United States for the duration of employment without assistance from the University.
Must be able to perform duties and responsibilities with or without reasonable accommodation.
Georgia Southern University is a Tobacco and Smoke‑Free Community.
Equal Employment Opportunity Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478‑6947.
Other Information
Must be able to perform duties and responsibilities with or without reasonable accommodation
Work generally performed in an office environment
Workweek may occasionally extend beyond 40 hours
Travel may be required
May be required to maneuver items weighing up to 25 pounds with or without reasonable accommodation
Stand, bend, walk and lift as needed throughout the day
Background Check
Position of Trust
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=293611&PostingSeq=1
#J-18808-Ljbffr
293611 Location:
Georgia Southern – Savannah Full/Part Time:
Full Time Regular/Temporary:
Regular
About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 “high research” university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses – the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville – Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands‑on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student‑centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of “America’s Best‑In‑State Employers” for 2025.
Location Armstrong Campus – Savannah, GA
Department Information Enrollment Services
Job Summary The Enrollment Services Representative assists students and University constituents with enrollment‑related needs as it pertains to Financial Aid, Student Accounts, Registrar functions, and Admissions functions (Undergraduate and Graduate) as well as other general inquiries using excellent customer service in the university’s first‑stop enrollment services department.
Responsibilities
Provide direct customer assistance to prospective and current students and their supporters with enrollment processes primarily in Financial Aid, Registrar, Bursar, and Admissions departments
Face‑to‑Face Center: Assist students and university constituents who come to the first‑stop Enrollment Services Department
Understand current Admissions, Financial Aid, Registrar, Bursar policies and procedures and how they impact student enrollment processes
Provide excellent customer service consistently and professionally
Maintain confidentiality of student records in compliance with the Family Education/Right and Privacy Act (FERPA)
Conduct outreach to students assisting with enrollment requirements (phone, emails, tickets, etc.)
Required Qualifications Educational Requirements
High school diploma or equivalent
Required Experience
One (1) or more years of related work experience
Preferred Qualifications Additional Preferred Qualifications
Knowledge of complex student information systems used in higher education (Banner, Xtender, etc.)
Preferred Educational Qualifications
Bachelor’s Degree
Preferred Experience
One (1) or more years of previous office experience
Experience in a high‑volume, first‑stop integrated student services office (ex. Enrollment Services Center) or high‑volume call center
Proposed Salary $20.67 per hour
This is a non‑exempt position paid on a biweekly basis. Required Documents to Attach
Resume
Cover Letter
Two (2) Professional References
Knowledge, Skills, & Abilities ABILITIES
Ability to support various constituencies served by the University
Proficiency with computer and Microsoft Office applications software including word processing, spreadsheets, and databases
Demonstrated commitment to student service and success and ability to provide service for individuals as well as groups
Demonstrated commitment to customer service centered work ethic
KNOWLEDGE
Adhere to University policies and procedures to meet Institutional goals and support University’s mission for student success
SKILLS
Effective communication (verbal and written), organizational and human relations skills
Apply Before Date January 12, 2026 Application review may begin as early as January 2, 2026.
Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478‑6947 or by email at hrservice@georgiasouthern.edu.
For technical support, please call the USG Service Desk at (877) 251‑2644, or email support@usg.edu.
USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on‑line at https://www.usg.edu/policymanual/section6/C2653.
Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Legally authorized to work in the United States for the duration of employment without assistance from the University.
Must be able to perform duties and responsibilities with or without reasonable accommodation.
Georgia Southern University is a Tobacco and Smoke‑Free Community.
Equal Employment Opportunity Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478‑6947.
Other Information
Must be able to perform duties and responsibilities with or without reasonable accommodation
Work generally performed in an office environment
Workweek may occasionally extend beyond 40 hours
Travel may be required
May be required to maneuver items weighing up to 25 pounds with or without reasonable accommodation
Stand, bend, walk and lift as needed throughout the day
Background Check
Position of Trust
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=293611&PostingSeq=1
#J-18808-Ljbffr