Global Atlantic Financial Group
Customer Service Representative - Annuities - $500 SIGN ON BONUS Des Moines, Iow
Global Atlantic Financial Group, New York, New York, us, 10261
Customer Service Representative - Annuities - $500 SIGN ON BONUS
at Global Atlantic Financial Group
About Global Atlantic
Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR’s powerful investment capabilities to deliver long‑term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit www.globalatlantic.com .
Start Date: February 23, 2026
Location: Des Moines, IA
Hourly Rate: Hartford - $19.54 per hour + overtime with a $500 sign‑on bonus
Paid Training:
Training lasts approximately 12 weeks
Training hours are Monday – Friday, in‑office, from 7:30am – 4:00pm Central and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls
After training, you will follow a hybrid schedule
O ur contact center is open as follows:
Monday – Thursday 7:00am – 6:00pm Central
Friday 7:00am – 5:00pm Central
This role will work an 8 hour shift once training is complete. Depending on business needs your shift will run between 8:00am EST and 7:00pm EST.
Perks and Benefits
$500 sign‑on bonus
All IT equipment provided
Free lunch and parking
Eligible for annual bonus
Comfortable workspaces and game rooms
12 days annual PTO plus 5 days sick time, 11 holidays and volunteer time off
Free health insurance – employee & children levels based on salary band
Training & career advancement
401(k) match and equity opportunities
Tuition, adoption, and lifestyle reimbursement
Position Overview Global Atlantic has an exciting opportunity for a Customer Service Specialist position based in
Hartford . This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post‑call activities and completion of call‑back commitments involving our annuity customers, internal and external, by performing the following duties:
Responsibilities
Understands insurance products, procedures, and system capabilities
Responds to inbound calls providing excellent customer service
Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
Receives and resolves telephone inquiries from parties of the contract within service standards
Identify, communicate, and proactively work to solve problems or issues
Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State
Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
Focuses on Global Atlantic’s long‑term success by building strong (internal and external) customer relationships
Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance
Main contact for assigned sales representatives, accounts, and states
Provides a broad range of technical and operational support to clients and agents
Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
Participation in team meetings and other cross‑functional groups is expected
This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel
Provides other duties as assigned by management
Required Qualifications
Bachelor’s degree or equivalent work experience
1 + years’ experience in customer service
Strong PC and Software skills, especially Microsoft Office products
Insurance industry knowledge is a plus
Preferred Qualification
Proven ability to grasp new products, concepts, and procedures
Understanding of the industry, sales process, and distribution channel
Strong attention to detail with excellent organizational skills
Great interpersonal and team skills required
Strong written and oral communication skills
Excellent phone presence and presentation
Ability to maintain positive attitude and composure in dealing with difficult situations
Demonstrated flexibility with schedules and time management
This position is not eligible for visa candidates now or in the future.
Our employees are in the office 5 days
per week in
New York
and
4 days per week
in all other offices. If you have questions on this policy or the application process, please reach out to benefits@gafg.com
Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry‑specific regulatory requirements, state and federal laws.
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About Global Atlantic
Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR’s powerful investment capabilities to deliver long‑term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit www.globalatlantic.com .
Start Date: February 23, 2026
Location: Des Moines, IA
Hourly Rate: Hartford - $19.54 per hour + overtime with a $500 sign‑on bonus
Paid Training:
Training lasts approximately 12 weeks
Training hours are Monday – Friday, in‑office, from 7:30am – 4:00pm Central and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls
After training, you will follow a hybrid schedule
O ur contact center is open as follows:
Monday – Thursday 7:00am – 6:00pm Central
Friday 7:00am – 5:00pm Central
This role will work an 8 hour shift once training is complete. Depending on business needs your shift will run between 8:00am EST and 7:00pm EST.
Perks and Benefits
$500 sign‑on bonus
All IT equipment provided
Free lunch and parking
Eligible for annual bonus
Comfortable workspaces and game rooms
12 days annual PTO plus 5 days sick time, 11 holidays and volunteer time off
Free health insurance – employee & children levels based on salary band
Training & career advancement
401(k) match and equity opportunities
Tuition, adoption, and lifestyle reimbursement
Position Overview Global Atlantic has an exciting opportunity for a Customer Service Specialist position based in
Hartford . This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post‑call activities and completion of call‑back commitments involving our annuity customers, internal and external, by performing the following duties:
Responsibilities
Understands insurance products, procedures, and system capabilities
Responds to inbound calls providing excellent customer service
Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
Receives and resolves telephone inquiries from parties of the contract within service standards
Identify, communicate, and proactively work to solve problems or issues
Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State
Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
Focuses on Global Atlantic’s long‑term success by building strong (internal and external) customer relationships
Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance
Main contact for assigned sales representatives, accounts, and states
Provides a broad range of technical and operational support to clients and agents
Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
Participation in team meetings and other cross‑functional groups is expected
This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel
Provides other duties as assigned by management
Required Qualifications
Bachelor’s degree or equivalent work experience
1 + years’ experience in customer service
Strong PC and Software skills, especially Microsoft Office products
Insurance industry knowledge is a plus
Preferred Qualification
Proven ability to grasp new products, concepts, and procedures
Understanding of the industry, sales process, and distribution channel
Strong attention to detail with excellent organizational skills
Great interpersonal and team skills required
Strong written and oral communication skills
Excellent phone presence and presentation
Ability to maintain positive attitude and composure in dealing with difficult situations
Demonstrated flexibility with schedules and time management
This position is not eligible for visa candidates now or in the future.
Our employees are in the office 5 days
per week in
New York
and
4 days per week
in all other offices. If you have questions on this policy or the application process, please reach out to benefits@gafg.com
Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry‑specific regulatory requirements, state and federal laws.
#J-18808-Ljbffr