NC State University
Client Services Representative (Floating)
NC State University, Raleigh, North Carolina, United States, 27601
Client Services Representative (Floating)
Please see Special Instructions for more details.
Along with your completed application, please include as attachments a resume and the contact information for at least three professional references.
Job Posting Information Posting Number:
PG194794SP
Working Title:
Client Services Representative (Floating)
Anticipated Hiring Range:
$36,050 - $40,218
Work Schedule:
M-F 8:00 am - 5:00 pm, occasional overtime & holidays required
Job Location:
Department: CVM Teaching Hospital
About the Department The client service representatives act as a first point of contact for all potential and current clients, referring veterinarians, and visitors to the Veterinary Hospital. Ensure professional / effective communication and excellent customer service while completing all assigned duties. Duties include but are not limited to managing the phone system, managing the client desk, managing email / fax communications, collecting deposits, monitoring billing, and ensuring adherence to all financial policies. This position plays a crucial role in ensuring clients, referring vets, and visitors receive excellent customer service and enjoy their experience with our hospital.
Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Key Responsibilities
Client Interaction:
Act as the first point of contact by greeting and checking in clients, ensuring a welcoming and efficient intake process.
Effective Communication:
Manage a high-volume phone system and respond to inquiries, providing accurate information regarding hospital services, appointments, and general inquiries.
Scheduling & Coordination:
Manage calendars and schedule appointments to optimize hospital operations and client flow.
Financial Stewardship:
Handle essential financial duties, including collecting deposits, monitoring billing, processing transactions, and ensuring strict adherence to all hospital financial policies.
Collaborative Support:
Work closely with internal departments and external referring veterinarians to address concerns and streamline service needs.
Team Coverage:
Provide essential coverage and support for fellow team members and receptionists to ensure seamless hospital operations.
Requirements & Qualifications
Communication Skills:
Ability to maintain professional and effective communication under pressure.
Customer Service Excellence:
A genuine passion for helping people and providing a positive, empathetic experience.
Administrative Proficiency:
Strong multitasking skills with the ability to manage phones, emails, and financial documentation simultaneously.
Adaptability:
Readiness to support the team where needed most based on scheduling and operational requirements.
Physical Requirements:
Ability to lift up to 30 pounds, with or without reasonable accommodations.
Other Responsibilities
Other duties as assigned by supervisor and service clinicians.
Qualifications High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Preferred Qualifications
Previous client service experience in a veterinary or medical setting. Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax and copy machines.
Excellent verbal and written communication skills, and strong organizational and multitasking skills.
Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations.
Ability to interpret VHC guidelines and client needs to determine emergency situations.
Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases.
Valid NC Driver's License Required
Recruitment Dates and Special Instructions Job Open Date: 12/19/2025
Earliest Close Date: 01/06/2026 (positions remain posted after this date but may close at any time.)
Special Instructions Along with your completed application, please include as attachments a resume and the contact information for at least three professional references.
Supplemental Questions
How did you learn of this opportunity?
NCSU Website
NCSU Executive Search Services
Monster.com
CareerBuilder.com
InsideHigherEd.com
Other Online Job Board
Carolina Job Finder / Employment Guide
Job / Career Fair
The Chronicle of Higher Education
HERC
Professional Journal
Print Advertisement (Newspaper / Periodical)
Professional Organization
Direct Contact from NCSU HR Representative / Recruiter
NCSU Employee Referral
Social Media (LinkedIn, Twitter, Facebook, Other)
Other
If you learned about this vacancy from "other source" or "other website", please provide the source. (Open Ended Question)
Do you have client service experience in a veterinary or medical setting?
Yes
No
Required Documents
Resume
Contact Information for References
Optional Documents
Cover Letter
Contact Information NC STATE UNIVERSITY RALEIGH, NC 27695 PHONE: (919) 515-2011
Equal Opportunity Employer Note NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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Along with your completed application, please include as attachments a resume and the contact information for at least three professional references.
Job Posting Information Posting Number:
PG194794SP
Working Title:
Client Services Representative (Floating)
Anticipated Hiring Range:
$36,050 - $40,218
Work Schedule:
M-F 8:00 am - 5:00 pm, occasional overtime & holidays required
Job Location:
Department: CVM Teaching Hospital
About the Department The client service representatives act as a first point of contact for all potential and current clients, referring veterinarians, and visitors to the Veterinary Hospital. Ensure professional / effective communication and excellent customer service while completing all assigned duties. Duties include but are not limited to managing the phone system, managing the client desk, managing email / fax communications, collecting deposits, monitoring billing, and ensuring adherence to all financial policies. This position plays a crucial role in ensuring clients, referring vets, and visitors receive excellent customer service and enjoy their experience with our hospital.
Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Key Responsibilities
Client Interaction:
Act as the first point of contact by greeting and checking in clients, ensuring a welcoming and efficient intake process.
Effective Communication:
Manage a high-volume phone system and respond to inquiries, providing accurate information regarding hospital services, appointments, and general inquiries.
Scheduling & Coordination:
Manage calendars and schedule appointments to optimize hospital operations and client flow.
Financial Stewardship:
Handle essential financial duties, including collecting deposits, monitoring billing, processing transactions, and ensuring strict adherence to all hospital financial policies.
Collaborative Support:
Work closely with internal departments and external referring veterinarians to address concerns and streamline service needs.
Team Coverage:
Provide essential coverage and support for fellow team members and receptionists to ensure seamless hospital operations.
Requirements & Qualifications
Communication Skills:
Ability to maintain professional and effective communication under pressure.
Customer Service Excellence:
A genuine passion for helping people and providing a positive, empathetic experience.
Administrative Proficiency:
Strong multitasking skills with the ability to manage phones, emails, and financial documentation simultaneously.
Adaptability:
Readiness to support the team where needed most based on scheduling and operational requirements.
Physical Requirements:
Ability to lift up to 30 pounds, with or without reasonable accommodations.
Other Responsibilities
Other duties as assigned by supervisor and service clinicians.
Qualifications High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Preferred Qualifications
Previous client service experience in a veterinary or medical setting. Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax and copy machines.
Excellent verbal and written communication skills, and strong organizational and multitasking skills.
Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations.
Ability to interpret VHC guidelines and client needs to determine emergency situations.
Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases.
Valid NC Driver's License Required
Recruitment Dates and Special Instructions Job Open Date: 12/19/2025
Earliest Close Date: 01/06/2026 (positions remain posted after this date but may close at any time.)
Special Instructions Along with your completed application, please include as attachments a resume and the contact information for at least three professional references.
Supplemental Questions
How did you learn of this opportunity?
NCSU Website
NCSU Executive Search Services
Monster.com
CareerBuilder.com
InsideHigherEd.com
Other Online Job Board
Carolina Job Finder / Employment Guide
Job / Career Fair
The Chronicle of Higher Education
HERC
Professional Journal
Print Advertisement (Newspaper / Periodical)
Professional Organization
Direct Contact from NCSU HR Representative / Recruiter
NCSU Employee Referral
Social Media (LinkedIn, Twitter, Facebook, Other)
Other
If you learned about this vacancy from "other source" or "other website", please provide the source. (Open Ended Question)
Do you have client service experience in a veterinary or medical setting?
Yes
No
Required Documents
Resume
Contact Information for References
Optional Documents
Cover Letter
Contact Information NC STATE UNIVERSITY RALEIGH, NC 27695 PHONE: (919) 515-2011
Equal Opportunity Employer Note NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
#J-18808-Ljbffr