NextEra Energy Resources
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Customer Support Representative II Location(s):
MIAMI, FL, US, 33199
Company:
NextEra Energy
Requisition ID:
92336
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel‑efficient, cost‑effective power generation fleets and industry‑leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.
Position Specific Description
Join the Energy That’s Powering Florida’s Future
If you’re looking for a career with purpose, stability, and growth, this is your moment.
Customer Support Representative II – College (Part Time)
Starting Pay: $18/hour
Why You’ll Love Working Here
Be part of a company known for industry‑leading reliability
Make a real impact by supporting customers across Florida
Join a team that values growth, training, and internal career paths
Enjoy the stability and benefits that come with working for a major energy leader
Paid Training to Set You Up for Success
We invest in you from day one
6‑8 weeks of comprehensive paid training Monday thru Friday with shifts from either 8:00 AM – 2:00 PM or 2:00 PM – 8:00 PM
Anticipated start date: January 16, 2026
Training is on site and mandatory, ensuring you’re fully prepared for the role
Training Location:
FPL – LeJeune Flagler Office (LFO)
4200 West Flagler Street
Miami, FL 33134
Post‑Training Location:
Upon completion of training, employees enrolled at Florida International University (FIU) will transition to the FIU campus and work from the MARC building. Candidates not enrolled at FIU will remain at the LeJeune Flagler Office.
Work Schedule upon completion of training
20‑29 hours per week
Weekdays: Flexible schedules based on school availability (Summer semester requires 25‑29 hours per week)
Weekend Requirement: Saturday 3:00 PM – 11:00 PM
Overtime opportunities are available!
Who Thrives in This Role
Self-driven and motivated
An excellent communicator — friendly, courteous, and helpful
A strong problem solver who can confidently resolve customer issues
Reliable and dependable in both attendance and performance
Someone with high integrity and a consistently positive attitude
Flexible and adaptable in a fast‑paced, changing environment
Committed to striving for excellence every day
About the Position
As a College Part Time employee, you will work between 20‑29 hours per week and play a vital role in supporting more than 6 million valued customers across Florida. You’ll be part of a team committed to delivering exceptional service and ensuring that every customer receives timely, accurate, and compassionate support.
What You’ll Do
Handle a wide range of incoming customer calls, including:
Power outages
Billing inquiries
New service connections
General account questions
Utilize state‑of‑the‑art technology that provides real‑time information, helping you resolve customer needs on the first call
Engage directly with customers to:
Answer questions
Resolve concerns
Educate them on energy use
Support them when things don’t go as expected
Research, troubleshoot, and problem‑solve to deliver solution‑driven results
Take proactive steps and follow up when needed to achieve one‑contact resolution
Build emotional connections by:
Listening actively
Demonstrating empathy and professionalism
Embrace challenges with a growth mindset — we welcome new ideas and foster a culture of transparency, openness, and continuous improvement
Collaborate with supervisor, teammates, and colleagues across the organization using virtual tools such as Teams, Webex, and webcams to strengthen communication and teamwork.
Job Overview Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision‑making skills to respond to and resolve non‑routine customer requests, inquiries, and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).
Job Duties & Responsibilities
Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills
Handles situations which require adaptation of response
Identifies who will handle more complex calls
Assists with agency inquiries and Medical Essential Service Program (MESP)
Transfers or refers sales leads
Reports fraudulent conditions to management
Performs other job‑related duties as assigned
Required Qualifications
Experience: 0+ years
Preferred Qualifications NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click
here
to learn more.
Employee Group:
Non Exempt
Employee Type:
College Part Time
Job Category:
Customer Service
Organization:
Florida Power & Light Company
Relocation Provided:
No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e‑mail to recruiting‑coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694‑4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy
does not
accept any unsolicited resumes or referrals from
any third‑party recruiting firms or agencies . Please see our policy for more information.
#J-18808-Ljbffr
Customer Support Representative II Location(s):
MIAMI, FL, US, 33199
Company:
NextEra Energy
Requisition ID:
92336
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel‑efficient, cost‑effective power generation fleets and industry‑leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.
Position Specific Description
Join the Energy That’s Powering Florida’s Future
If you’re looking for a career with purpose, stability, and growth, this is your moment.
Customer Support Representative II – College (Part Time)
Starting Pay: $18/hour
Why You’ll Love Working Here
Be part of a company known for industry‑leading reliability
Make a real impact by supporting customers across Florida
Join a team that values growth, training, and internal career paths
Enjoy the stability and benefits that come with working for a major energy leader
Paid Training to Set You Up for Success
We invest in you from day one
6‑8 weeks of comprehensive paid training Monday thru Friday with shifts from either 8:00 AM – 2:00 PM or 2:00 PM – 8:00 PM
Anticipated start date: January 16, 2026
Training is on site and mandatory, ensuring you’re fully prepared for the role
Training Location:
FPL – LeJeune Flagler Office (LFO)
4200 West Flagler Street
Miami, FL 33134
Post‑Training Location:
Upon completion of training, employees enrolled at Florida International University (FIU) will transition to the FIU campus and work from the MARC building. Candidates not enrolled at FIU will remain at the LeJeune Flagler Office.
Work Schedule upon completion of training
20‑29 hours per week
Weekdays: Flexible schedules based on school availability (Summer semester requires 25‑29 hours per week)
Weekend Requirement: Saturday 3:00 PM – 11:00 PM
Overtime opportunities are available!
Who Thrives in This Role
Self-driven and motivated
An excellent communicator — friendly, courteous, and helpful
A strong problem solver who can confidently resolve customer issues
Reliable and dependable in both attendance and performance
Someone with high integrity and a consistently positive attitude
Flexible and adaptable in a fast‑paced, changing environment
Committed to striving for excellence every day
About the Position
As a College Part Time employee, you will work between 20‑29 hours per week and play a vital role in supporting more than 6 million valued customers across Florida. You’ll be part of a team committed to delivering exceptional service and ensuring that every customer receives timely, accurate, and compassionate support.
What You’ll Do
Handle a wide range of incoming customer calls, including:
Power outages
Billing inquiries
New service connections
General account questions
Utilize state‑of‑the‑art technology that provides real‑time information, helping you resolve customer needs on the first call
Engage directly with customers to:
Answer questions
Resolve concerns
Educate them on energy use
Support them when things don’t go as expected
Research, troubleshoot, and problem‑solve to deliver solution‑driven results
Take proactive steps and follow up when needed to achieve one‑contact resolution
Build emotional connections by:
Listening actively
Demonstrating empathy and professionalism
Embrace challenges with a growth mindset — we welcome new ideas and foster a culture of transparency, openness, and continuous improvement
Collaborate with supervisor, teammates, and colleagues across the organization using virtual tools such as Teams, Webex, and webcams to strengthen communication and teamwork.
Job Overview Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision‑making skills to respond to and resolve non‑routine customer requests, inquiries, and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).
Job Duties & Responsibilities
Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills
Handles situations which require adaptation of response
Identifies who will handle more complex calls
Assists with agency inquiries and Medical Essential Service Program (MESP)
Transfers or refers sales leads
Reports fraudulent conditions to management
Performs other job‑related duties as assigned
Required Qualifications
Experience: 0+ years
Preferred Qualifications NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click
here
to learn more.
Employee Group:
Non Exempt
Employee Type:
College Part Time
Job Category:
Customer Service
Organization:
Florida Power & Light Company
Relocation Provided:
No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e‑mail to recruiting‑coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694‑4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy
does not
accept any unsolicited resumes or referrals from
any third‑party recruiting firms or agencies . Please see our policy for more information.
#J-18808-Ljbffr