The Scion Group
Overview
Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one. The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic. Your Responsibilities Customer Experience & Sales Prioritize interactions and communication with customers. Provide community and amenity tours. Provide feedback on sales barriers and customer objections to management team. Execute sales and engagement initiatives as outlined by management. Provide recommendations on local marketing opportunities and messaging. Assist with social media and communication on various platforms to engage customers. Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities. Always represent the community positively and professionally, both in and out of the office. Property Administration Demonstrate proficiency with general community, market and policy knowledge. Log, file and retrieve customer packages. Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities. Schedule and follow up on maintenance requests to aid in timely resolutions. Maintain office organization and cleanliness. Assist with after-hours lock out duties as required. The responsibilities listed above may not be all inclusive. What We Require Customer-centric mindset Agility & flexibility with a frequently changing environment Great communication & interpersonal skills with a diverse population Reliability & self-discipline Availability to work during summer, holidays, and Turn periods Job location is at the assigned property. Working hours consist of daytime business hours and after hour on-call rotation. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability... Are you legally authorized to work in the US? Are you willing to undergo background and drug screening? Are you at least 18 years of age? Voluntary Self-Identification and related disclosures are included as part of government reporting requirements. Responses are voluntary and will not affect your application status. For details, see the Scion Group EEO policy and related notices.
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Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one. The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic. Your Responsibilities Customer Experience & Sales Prioritize interactions and communication with customers. Provide community and amenity tours. Provide feedback on sales barriers and customer objections to management team. Execute sales and engagement initiatives as outlined by management. Provide recommendations on local marketing opportunities and messaging. Assist with social media and communication on various platforms to engage customers. Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities. Always represent the community positively and professionally, both in and out of the office. Property Administration Demonstrate proficiency with general community, market and policy knowledge. Log, file and retrieve customer packages. Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities. Schedule and follow up on maintenance requests to aid in timely resolutions. Maintain office organization and cleanliness. Assist with after-hours lock out duties as required. The responsibilities listed above may not be all inclusive. What We Require Customer-centric mindset Agility & flexibility with a frequently changing environment Great communication & interpersonal skills with a diverse population Reliability & self-discipline Availability to work during summer, holidays, and Turn periods Job location is at the assigned property. Working hours consist of daytime business hours and after hour on-call rotation. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability... Are you legally authorized to work in the US? Are you willing to undergo background and drug screening? Are you at least 18 years of age? Voluntary Self-Identification and related disclosures are included as part of government reporting requirements. Responses are voluntary and will not affect your application status. For details, see the Scion Group EEO policy and related notices.
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